Head Cashier Part-Time - 7222 Fort Saskatchewan

The Home Depot•Fort Saskatchewan, AB

10d•Onsite

About The Position

The Head Cashier supports the Front End Supervisor in motivating front end associates to follow GET behaviours and provide customers a great shopping experience. This role involves coaching, training, and developing Front End and Lot Associates, maintaining coverage through scheduling, and serving as the first level of escalation for customer issues. The position also focuses on ensuring customer satisfaction, leading the front end operations, and maintaining safety and security protocols.

Requirements

Customer Focus
Time Management
Promotes Teamwork
Problem Solving
Communicates Effectively
Interpersonal Skills
Cash Handling
Leadership Skills
Attention to Detail
High School Diploma or equivalent
Minimum 1 year leading people

Nice To Haves

1 to 2 years Retail or Cash experience

Responsibilities

Ensures Customer Satisfaction
Lead by example in consistently demonstrating GET behaviours and promoting positive associate morale.
Ensure sufficient checkouts are available by maintaining lines no longer than one at the register plus two more waiting in line.
Walk front end from the customer experience perspective daily, ensuring Grand Opening readiness, ad execution (per Playbook) and flyer readiness.
Observe associates and work activity, ensuring appropriate staffing levels to meet business needs.
Provide associates with the training, information, tools, coaching, guidance, encouragement and recognition needed to meet expectations and/or take on higher levels of responsibility.
Leading the Front End
Communicate goals, priorities, and directions from store leadership to associates.
Ensure the parking lot is shoppable and free of debris.
Engage back-up cashiers as necessary and assign them to predetermined registers.
Operate cash machines and train cashiers accordingly.
Assist guards for cash collection.
Maintains Safety and Security
Follows all Safety and Loss Prevention policies and procedures.
Follows processes on the front-end designed to mitigate shrink and protect assets, ensuring front end associates do the same.