HE Tech Journeyperson

Nors•Surrey, BC

11d•CA$51 - CA$53•Onsite

About The Position

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations. Ready to take the next step in your career? Your new opportunity might be right here. We are looking for a HE Tech Journeyperson to join our team in Surrey, BC. As our Heavy Equipment Technician, you’ll play an integral role in performing major diagnostics and major repairs and servicing all equipment with minimal supervision. You are responsible for providing the highest quality of service and complying with the company’s established policies and procedures. This position will be responsible for developing and coaching apprentices.

Requirements

Certification as a Red Seal Heavy Equipment Technician.
In-depth understanding of diagnostic tools.
Ability to access product information.
Proficiency in providing solutions to problems in a timely manner with minimal assistance.
Ability to troubleshoot.
Ability to read various system diagrams.
Personal systems for organizing work, ensuring preparedness with information, parts and specialty tooling prior to attending a worksite.

Nice To Haves

Supporting external and internal customers with exceptional solutions.
Working safely, following all safety programs and procedures.
Collecting and examining technical information.
Making decisions on what is relevant in order to pinpoint issues with different equipment systems.
Working under pressure while maintaining a strong focus on quality service.
Working in remote areas with limited access to technical support.
Working in extreme weather conditions – hot, cold, raining, snowing, greasy and dusty.
Heavy lifting and carrying.
Working long hours during busy cycles.
Working overtime.
Getting to know customers, their equipment, and their business.
Building rapport and trust with customers.
Providing information and solutions to keep customers up and running.

Responsibilities

Performing major diagnostics and major repairs on all equipment with minimal supervision.
Servicing all equipment with minimal supervision.
Providing the highest quality of service and complying with the company’s established policies and procedures.
Developing and coaching apprentices.
Reporting customer satisfaction, trends and other useful information to your service supervisor.
Reporting any possible leads for equipment sales to the sales team.
Developing rapport with customers and being the eyes and ears of the branch; taking opportunities to make a difference.
Listening actively and performing competence analysis of apprentice technicians.
Identifying areas for apprentices to improve and providing on the job training to assist in their development.