HE Tech Journeyperson

Nors•Terrace, BC

11d•Onsite

About The Position

With a legacy of over 90 years, we continue to grow and strengthen our presence in the 7 countries where we operate, with more than 100 units and representation of leading brands in our business areas. Every day, we strive to meet market needs with excellent solutions, equipment, and services — and we believe we have the best talent to deliver on those expectations. Ready to take the next step in your career? Your new opportunity might be right here. We are looking for a HE Tech Journeyperson to join our team in Terrace.

Requirements

Certification as a Red Seal Heavy Equipment Technician.
In-depth understanding of diagnostic tools.
Ability to access product information.
Proficiency in providing solutions to problems in a timely manner with minimal assistance.
Ability to read various system diagrams.
Experience working under pressure while maintaining a strong focus on quality service.
Experience working in remote areas with limited access to technical support.
Experience working in extreme weather conditions – hot, cold, raining, snowing, greasy and dusty.
Ability to perform physical work including heavy lifting and carrying.
Ability to work overtime.
Ability to take vacation time.
Ability to build rapport and trust with customers.
Ability to organize work, ensuring preparedness with information, parts and specialty tooling prior to attending a worksite.

Nice To Haves

Supporting external and internal customers with exceptional solutions.
Working safely, following all safety programs and procedures.
Thriving on the challenge of troubleshooting.

Responsibilities

Performing major diagnostics and major repairs and servicing all equipment in fleet with minimal supervision.
Providing the highest quality of service and complying with the company’s established policies and procedures.
Developing and coaching apprentices.
Reporting customer satisfaction, trends and other useful information to your service supervisor.
Reporting any possible leads for equipment sales to the sales team.
Developing rapport with customers and being the eyes and ears of the branch; taking opportunities to make a difference.
Listening actively and performing competence analysis of apprentice technicians.
Identifying areas for apprentices to improve and providing on the job training to assist in their development.