HD Liaison 1 PR

LifeLink Foundation

14h

About The Position

As an HD Liaison I (PR), you will directly contribute to LifeLink’s life‑saving mission. This position is responsible for working within established LifeLink Foundation, Inc. policies, procedures, and protocols to develop plans and implement programs that maximize and increase referrals and donations. The role applies approved hospital development program standards and best practices while maintaining positive, collaborative working relationships with staff within assigned hospitals.

Requirements

Passionate about helping others and making a difference
Aligned with LifeLink’s core values of Compassion, Excellence, Legacy, People, and Quality
A 2–4-year college degree with a focus of marketing, medical, social work, or a comparable field of study with appropriate related experience
Ability to apply sound judgement, working with little direct supervision and with a growing degree of autonomy
Demonstrated public speaking and interpersonal communication skills, with the ability to interact with various types of audiences
Ability to maintain a positive work environment and demonstrate problem solving skills
Demonstrated physical ability to lift, carry and/or move equipment and supplies of varying weight from 1 to 30 pounds
Reliable vehicle with good driving record and current State/Commonwealth license. Frequent driving within assigned service area
Residing within assigned service area is preferred.
Primary home/hospital/office location may be assigned within service area, if applicable
Must be fully bilingual – written and verbal English/Spanish
Able to participate in a 24-hour on call shifts
A collaborator who thrives in a mission-first environment

Responsibilities

Hospital staff development to include physicians, residents, nurses, ancillary and administrative staff:
Act as a primary communication link between LifeLink staff and hospital staff.
Develop and maintain relationships.
Maintain high visibility on all shifts.
Determine each hospital’s unique working environment and organizational structure.
Evaluate process, progress and effectiveness of interactions and set new goals to advance program development and relationships.
Provide education (written/verbal) regarding the donation process.
Strategic Plans: Per policy, develop and implement hospital specific plans based on data analysis, goals and objectives, updating and modifying on a continuous basis to ensure optimal referral and donation performance.
Enlist the assistance and participation of various coordinator staff to participate in development efforts, as appropriate.
Compile and analyze measurable current activity data to determine effectiveness and define new areas of focus.
Responsible for participating in quality assessment performance improvement (QAPI) activities for the OPO as outlined in the OPO Quality Assessment Performance Improvement Plan.
As needed, responds on-site at the hospital to evaluate the patient’s medical/social information, huddle with healthcare team about next steps, communicate with the appropriate recovery staff, AOC, and document in iTransplant.
Maintain an open line of communication to HD Leadership at all times, including developments in assigned hospitals.
Act as a resource for new staff.
Comply with departmental budget expectations and requirements.
Participate in special projects and other assignments as directed.