HCV Clerk

Housing Authority of the Birmingham District•Birmingham, AL

8d•Onsite

About The Position

The primary purpose of this position is to provide support for the Rental Assistance Programs Department, including but not limited to: assistance with the waitlist, intake, leasing functions scheduling, and other administrative and processing functions as they relate to the Housing Choice Voucher Program ("HCVP"). The incumbent supports the HCVP operations by conducting various clerical and administrative tasks. All activities must support the Housing Authority of the Birmingham District ("HABD" or "Agency") mission, strategic goals, and objectives.

Requirements

High School Diploma or GED and a minimum of one (1) year of experience providing administrative support to the Housing Choice Voucher Program, Public Housing, or a closely related public service agency/entity or a minimum of two (2) years of administrative/clerical experience required in any other field. An equivalent combination of education and experience may be considered.
Some positions may require possession of a valid driver's license and the ability to be insurable under HABD's automobile insurance plan at the standard rate.
Strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook) to perform this job successfully.
Ability to learn other computer software programs as required by assigned tasks.
Knowledge of HUD, federal, state, and local laws and regulations, and HABD policies and procedures related to the position.
Knowledge of the general operations and procedures of HABD properties and the Housing Choice Voucher Program.
Knowledge of the regulations affecting HABD's housing programs and demonstrated ability to understand the terms, conditions, and content of the HCVP regulations.
Knowledge of the proper HABD procedures for collecting, processing, and recording HCVP transactions.
Skill in operating commonly used office equipment, especially personal computers for word processing and spreadsheet applications.
Skill in providing instruction on the HUD and HABD program requirements to applicants and current voucher participants.
Skill in customer service and tenant relations.
Ability to prepare and present ideas in English, both orally and in writing, clearly and concisely.
Ability to perform program-required computations with speed and accuracy.
Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, tenants, HUD, and local, state, and federal officials.
Ability to communicate with people from a broad range of socio-economic backgrounds.

Nice To Haves

Act as or obtain the services of a Notary Public as required.

Responsibilities

Perform general office duties such as filing, answering phones, copying documents, and maintaining records.
Assist the public by answering questions, providing information about housing programs, and directing inquiries to appropriate staff. This may include handling sensitive or confidential inquiries from residents and landlords.
Receive, review, and process applications for housing assistance. This includes verifying eligibility, ensuring completeness of applications, and updating applicant information in computer systems. Assist applicants and tenants in completing paperwork; act as or obtain the services of a Notary Public as required.
Coordinates criminal background checks for household additions; coordinates verifications for reasonable accommodations with appropriate third parties.
Enter data related to housing applications, tenant and landlord information, and other relevant details into specialized housing databases. Ensure the accuracy and confidentiality of all data.
Liaise between applicants, tenants, housing specialists, and other stakeholders. This could involve preparing and distributing notices, letters, and other communications regarding housing policies, status updates, and compliance requirements.
Prepare materials for and assist in housing authority meetings, including taking minutes, organizing agendas, and scheduling appointments.
Help ensure compliance with local, state, and federal housing regulations and guidelines. Prepare reports and documentation for audits and reviews.
Help resolve issues between tenants and landlords as part of program management duties.
Assist in processing rent payments, housing vouchers, and other financial transactions related to housing programs.
Participate in ongoing training and education sessions to stay updated on housing policies, technology updates, and customer service strategies.