HCM Systems Support Analyst

Balfour Beatty•Dallas, TX

1d•Hybrid

About The Position

Balfour Beatty US is an industry-leading provider of general contracting, at-risk construction management and design-build services for public and private sector clients across the nation. Performing heavy civil and vertical construction, our teams build the unique structures and infrastructure that play an important role in how people live, work, learn and play in our communities. Our teammates have an instinctive passion for innovating that is fueled by a relentless curiosity, a drive to employ lean practices and processes and the determination to find a better way. Through Zero Harm®, we are challenging the construction industry’s assumptions about safety. We believe that no level of harm should come to anyone as a result of our business. Consistently ranked among the nation’s largest building contractors by Engineering News-Record, our US business is a subsidiary of London-based Balfour Beatty plc (LSE: BBY). Balfour Beatty is seeking an HCM Systems Support Analyst to join our team. This individual will provide support for all HCM software applications and integrations including configuration, trouble shooting, documentation, testing, reporting, and training. The analyst will also assist with system advancement, system utilization and end-user satisfaction. This individual will preferably be based out of our Dallas, TX office. Applicants outside of the DFW area who live near a different Balfour Beatty office may be considered as well.

Requirements

Associate’s degree in Human Resources, Information Systems, Business, or related field or equivalent work experience
Minimum of three (3) years of HCM support analyst experience
Solid understanding of human resources, payroll, and benefit work processes, best practices, and systems
Able to coordinate and communicate information effectively to project stakeholders and management
Ability to prioritize tasks, meet deadlines, and handle multiple projects simultaneously
Demonstrated ability to work independently as well as collaboratively within a team environment
Organizational skills to work with the vast array of information gathered during elicitation and analysis and to cope with rapidly changing information
Act in a manner of integrity that shows support for the company, its values, and the employees while maintaining a constant focus on meeting/exceeding stakeholder requirements and expectations

Nice To Haves

Dayforce experience a plus

Responsibilities

Assist in ensuring all HCM modules and integrations are configured properly and are maintained with current software updates.
Perform testing ensuring proper documentation.
Assist with all activities associated with new business system requirements including requirement definition, vision and scope documentation, design document development, development coordination, and status communication through project completion.
Closely monitor HCM workflows, background jobs, and integrations and assist in resolving any issues.
Manage Dayforce end user security.
Identify training needs. Assist in the design, development, management, and facilitation of training curriculum.
Ensure consistency, accuracy, and quality of all assigned end user documentation.
Evaluate and report system advancement, utilization, and end-user satisfaction.
Provide support, consultation, and research to stakeholders. Manage the customer support email box.
Respond to all requests for information within four (4) business days of receipt. If request cannot be completed within four (4) business days, work with customer to determine a mutually acceptable date for report completion.
Assist with daily transaction processing for human resources data management on an as needed basis.
Write all documentation for work processes maintaining necessary updates.
Actively participate in group status meetings and/or conference calls and respond to identified issues.
Actively participate in task team meetings to fully understand end-user needs.
Actively participate in vendor conferences, webcasts, and user group communities.
Ensure all HCM modules and integrations are properly configured and maintained with current software updates.
Monitor HCM workflows, background jobs, and integrations; assist in resolving issues.
Manage Dayforce end‑user security.
Assist with daily HR data transaction processing as needed.
Perform system testing and maintain proper documentation.
Write and maintain documentation for work processes and system updates.
Ensure consistency, accuracy, and quality of all assigned end‑user documentation.
Support activities related to new business system requirements, including requirement definition, vision/scope documentation, design development, and coordination with technical teams.
Communicate project status through completion.
Participate in task team meetings to understand end‑user needs.
Identify training needs and assist in the design, development, and facilitation of training curriculum.
Support end users through documentation, guidance, and knowledge sharing.
Provide support, consultation, and research to stakeholders.
Manage the customer support email inbox.
Respond to all information requests within four business days or negotiate alternate timelines.
Evaluate and report on system advancements, utilization, and end‑user satisfaction.
Participate in vendor conferences, webcasts, and user group communities to stay current on system capabilities.
Actively participate in group status meetings and conference calls.
Respond to identified issues and collaborate with team members to resolve them.
Builds effective relationships with project teams, functional departments, customers, vendors, and user groups that reflect and support company core values and meets or exceeds the customer’s expectations.
Actively participates in industry, client, and community relations to enhance company image.
Promotes our Creed. Communicates our vision and purpose through Service, Talent & Choices.
Serves as a role model and promotes professional behavior.
Participates in personal career development through training, participates in software training and seminars as applicable for this position.
Performs other related duties as assigned.