HCM Support Analyst 2
Choctaw Nation of Oklahoma•Durant, OK
•Hybrid
About The Position
The HCM Systems Analyst II assists in the implementation, support and maintenance related to the analysis, design, modification, testing, and deployment of our HCM system including Benefits, Compensation, Recruiting, Onboarding, Core HR, and Learning Management System (LMS). You will report to the System Support Manager.
Requirements
- Associate degree in a technical or business field or equivalent combination of education, work experience, and certifications or 2 years related experience.
- 3+ years' experience providing application support for customer issues, or hands-on experience with HCM systems.
Responsibilities
- Help create system documentation including functional and technical requirements documents, interface guides, configuration workbooks, test scripts, and processes.
- Organize and categorize large amounts of information provided by partners.
- Provide regular updates to department leadership and users through presentations, status reports, and meeting minutes.
- Assist with needs analysis, organizational readiness assessments, and influence analysis to align HCM functionality with strategic goals.
- Develop design proposals and cost-benefit analysis for potential projects.
- Assist with testing/validation of changes to existing programs or implementation of new programs before release to production.
- Build relationships with partners and 3rd party vendors using verbal and written skills.
- Provide customer service across the organization focusing on availability, performance, security, and established service level metrics.
- Help define HCM system processes and configurations.
- Monitor service ticket systems for issue resolution and customer requests.
- Solve production issues reported by users and conduct problem management including root cause analysis of configuration and process problems.
- Consult and participate in review, validation, and testing of quarterly updates and emergency patches in the HCM system and their impact to existing training, interfaces, processes, and reports.
- Develop, test, and roll out basic solutions, bug fixes, and minor system enhancements.
- Perform other tasks as assigned.
Benefits
- Weekly Earned Wage Access
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
