HCM Platform Specialist, Benefits Technology

Guardian Life Insurance•Boston, MA

About The Position

Our Digital team is seeking an HCM Platform Specialist to serve as a subject matter expert (SME) across leading HCM platforms (e.g., Workday, UKG), supporting the end-to-end success of customer integrations with Guardian’s API ecosystem. This role combines deep HCM configuration expertise (plan design, eligibility rules, and business processes) with a strong understanding of carrier integrations and API-driven connectivity. The Specialist will play a critical role in ensuring integrations are designed, implemented, and operationally successful - from pre-sales through steady-state delivery. This is an exciting time to join Guardian as we accelerate our digital capabilities across product, experience, benefits administration, and HR technology integrations. This role plays a key part in supporting the connection between product, operations, and technology, helping deliver reliable and scalable HCM solutions.

Requirements

Bachelor’s degree or equivalent work experience
5–7+ years of experience in HCM platforms, HR technology, or benefits administration systems
Experience with Workday, UKG (Pro, Ready, or Workforce Management), or similar HCM systems, including configuration and business processes
Strong expertise in benefits configuration, including plan design, eligibility rules, and life event setup
Experience supporting carrier integrations and API-driven connectivity, including understanding of data flows and implementation dependencies
Strong customer-facing skills with the ability to provide consultative guidance and influence integration and configuration decisions
Proven analytical and troubleshooting skills with the ability to perform root cause analysis across systems, data, and workflows
Experience reviewing and advising on business requirements, HCM configurations, and integration design approaches
Working knowledge of HCM processes (e.g., employee lifecycle, benefits administration, payroll/time concepts)
Familiarity with integration concepts, including APIs, EDI, and file-based data exchanges
Strong communication skills with the ability to translate technical concepts to both technical and non-technical stakeholders
Ability to work effectively across cross-functional teams, including Sales, Product, Technology, and Operations
Customer-focused mindset with strong attention to detail, quality, and operational success
Ability to manage multiple priorities and drive outcomes in a fast-paced, complex environment

Responsibilities

Partner with Sales and Solution teams to consult with large, complex customers during pre-sales.
Set clear expectations on integration capabilities, dependencies, and implementation timelines.
Advise on HCM configuration best practices (plan design, eligibility, business rules) to enable scalable and successful integrations.
Guide customers through the setup of integrations with Guardian, including reviewing HCM tenant configurations and business processes.
Identify risks early and recommend adjustments to plan builds, workflows, or data structures to ensure successful outcomes.
Act as a bridge between customer technical teams and Guardian’s internal teams to ensure alignment and smooth execution.
Troubleshoot and resolve integration challenges across both customer HCM environments and Guardian systems.
Provide hands-on consultative support during pilot programs, initial implementations, and ongoing operations.
Ensure a consistent, repeatable onboarding experience that reduces friction and accelerates time-to-value.
Leverage frontline experience to provide actionable feedback to Product and API teams.
Help evolve Guardian’s API capabilities, onboarding processes, and partner integrations to improve scalability and ease of doing business.
Identify patterns across client implementations to drive standardization and best practices.