HCM Payroll Specialist II

Insperity•Houston, TX

1d•Hybrid

About The Position

This position is responsible for creating a “Premium” experience for customers through timely transition of new customers, support of existing customers, and support of payroll processing. This role troubleshoots situations, educates the clients, develops relationships, and creates the environment to demonstrate the depth, breadth and level of care that creates value in the Insperity relationship. The HCM Payroll Specialist I provides support to clients, focusing on customer service, core competencies in teamwork and basic competency of software system required for client support.

Requirements

High School Diploma or equivalent is required.
One to two years of experience in payroll service bureau operations supporting customers is required.
Customer service skills in a team environment.
Communicates tactfully and effectively, verbally and in writing, with all levels of the organization and maintains effective work relations with those encountered in the course of employment.
Manages resources to budget and identifies and fulfills staffing needs.
Broad based exposure to various HR disciplines and understanding of their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation, and employment and general HR practices.
Proficient in design and delivery of concise and clear presentations to a broad audience.
Proficient use of Microsoft Office programs and demonstrated ability to learn other application programs as needed.

Nice To Haves

Bachelor’s Degree is preferred.

Responsibilities

Adheres to existing customer centric processes and procedures that drive delivery of premium service.
Responds timely to customer requests.
Collects new customer data timely, reconciles wage detail and processes initial payrolls timely where required.
Leverages internal resources to provide exceptional client service, meets deadlines and keeps stakeholders informed of resolution status.
Maintains flexibility in schedule to accommodate clients’ needs.
Sets high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks in a timely manner; self-imposing standards of excellence rather than having standards imposed.
Escalates complex client issues and follows through to resolution, ensuring appropriate communication to all involved parties. Adjusts effectively while working with different clients who have different structures, processes, requirements, or cultures.
Supports processes and procedures to ensure integrity and accountability for SOC-1 compliance.
Adheres to processes and procedures that are scalable to support rapid growth with high quality.