HCM Operations Specialist

Mercantile Bank•Wyoming, MI

11d•Hybrid

About The Position

As an HCM Operations Specialist, you help ensure MercForce HCM clients receive accurate, timely, and compliant payroll operations by supporting key systems, data, and processing controls. You’ll coordinate system administration across tools (CRM, iSolved, and related platforms), monitor integrations and releases, and resolve operational issues with clear documentation. You’ll also support payroll funding workflows (wires, ACH, reversals, 401(k) web uploads), contribute to reporting and data integrity efforts (including Power BI portal support), and provide backup coverage for essential payroll and tax activities.

Requirements

1–12 months of related experience
Strong analytical, organizational, problem-solving, communication, and client service skills
High attention to detail; ability to manage competing deadlines
Experience reviewing payroll totals, balances, rates, and related calculations

Responsibilities

Coordinate system administration across tools (CRM, iSolved, and related platforms)
Monitor integrations and releases
Resolve operational issues with clear documentation
Support payroll funding workflows (wires, ACH, reversals, 401(k) web uploads)
Contribute to reporting and data integrity efforts (including Power BI portal support)
Provide backup coverage for essential payroll and tax activities
Check dashboards and queues to confirm overnight integrations and scheduled processes completed as expected
Prioritize any exceptions
Update tickets and notes in the CRM
Validate data used for reporting
Coordinate communications around upcoming platform changes
Partner with teammates and technical contacts to close out issues
Keep documentation current
Ensure clients receive timely updates
Set aside focused time for balancing and verification work
Confirm key items are ready for the next processing cycle