HCM Analyst I

Insperity•Austin, TX

21h

About The Position

This position is responsible for delivering product implementation and support activities, ranging from client discussions to training and project documentation for Insperity Human Capital Management (HCM) products as well as Insperity software as a service.

Requirements

High School Diploma or equivalent is required.
Three years of experience in systems integration or enterprise-class HRMS product implementation is required.
Ability to interpret tax rules on the state, federal and local level for software configuration.
Basic understanding of cross-departmental systems integration including time and attendance, and benefits.
Demonstrated interpersonal communication skills to interface with peers, leadership and customers.
High level of comfort conducting customer facing meetings.
Excellent written communication skills.
Ability to communicate technical and project information in a business context.
Demonstrated track record in delivering quality, on-time business solutions to a diverse customer base.
Functional human resources and payroll knowledge within a business setting.
Ability to multi-task and manage specific tasks to completion with minimal direction.
Understanding of accounting fundamentals and payroll/human resources best practices.
Basic understanding of tax setup and requirements at the Federal, State and local level.
Demonstrated understanding of payroll and human resources reporting for application in a business setting.
Strong customer relations, time management and organizational skills.

Nice To Haves

Bachelor’s Degree is preferred.

Responsibilities

Coordinates with Insperity’s internal project management team to perform assigned tasks and meet project deadlines.
Consults with customer’s key decision makers regarding their current human resource guidelines, reporting needs, and payroll, benefits, and/or time set up.
Advises clients regarding most appropriate implementation strategies and best practices.
Performs in-depth discovery session in order to document functional specifications for system setup requirements using the Project Scope Document.
Configures software to maximize and streamline client human resources/payroll/time/benefits workflows and processes.
Provides client administrative level user training as required on the iSolved platform.
Facilitates scheduled client status update calls to identify client issues, potential escalations and advise on best practice recommendations.
Maintains outstanding customer service standards to ensure excellent customer satisfaction and retention.
Champions customers’ needs for resolution on all open issues identified during integration process.
Develops relationships within the customer organization to effectively integrate project deliverables and meet business goals and metrics as defined in the project plans.
Keeps current on new products, industry trends and customers training needs.
Gathers product/software feedback with recommendations for improvement to product/leadership teams.