HCI Operations Support Associate

Hyundai Capital America • Irvine, CA

1d • Hybrid

About The Position

The HCI Operations Support Associate will provide operational and data support to vendors partners, OEM/ HCA, Field Team, and Dealers across all brands (Hyundai/Genesis/Kia). This position is responsible for supporting stakeholders on day-to-day operations pertaining to data / IT integrations, contract originations, claims/cancellations processing, and operational reporting.

Requirements

• Minimum 2–4 years related experience.
• Bachelor’s degree required.
• Proficient PC skills using Microsoft Word, Power Point, Excel, Access, Visio, Projects, Teams
• Demonstrated ability to write queries, analyze data, and build reporting/dashboards to summarize business trends.
• Proven organizational and planning skills with excellent verbal and written communication skills
• Client service driven with excellent relationship management skills
• Ability to effectively collaborate with and present to diverse groups both internal (Hyundai) and external (vendors)
• Team oriented, but able to work independently and manage multiple tasks in a fast-paced environment
• Self-directed and results-oriented

Nice To Haves

• Business Process Management (BPM) a plus
• Reporting Software experience preferred (JIRA, Confluence, Tableau, OBIEE, SAS, or Workbench etc.).
• 1-2 years related auto/finance industry experience (Credit, Funding, F&I Products, Dealer Operations, etc.) a plus

Responsibilities

• Support day-to-day management of all HCI programs (across all brands): Manage and track production support requests to ensure accountability and adherence to SLAs. Ensure daily data files between HCI, OEM, and vendor partners are delivered/received on a timely and accurate basis. Review/analyze business data to recommend process improvements and/or necessary risk-mitigation controls. Monitor system uptime and availability during critical month-end periods. Assist with internal and external audit/compliance requests by compiling/reviewing required data or business documentation; summarizing findings and/or remediation plans; and preparing status reports. Participate in regular business development meetings with vendors. Support preparation of management presentations and/or reporting (e.g. dashboards / scorecards) that highlight operational performance and metrics. Communicate status of critical projects / production items to internal stakeholders and vendors. Analyze current operations and system integrations between HCI, OEM and vendors to identify best practices and/or opportunities for optimization. Conduct/Support training on operational systems or processes (e.g. Claims Portal, OBIEE/Tableau Reporting, Salesforce, etc.).
• Assist with project management activities to support MBODs and strategic HCI initiatives, including drafting business cases, identifying benefits/deliverables, defining project timelines, gathering requirements, and/or leading QA/UAT efforts.
• Maintain repository of policies & procedures by assisting with development and updating of program materials, process flows, communication bulletins, training materials, and/or standard operating procedure.

Benefits

• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level: Associate / Sr. Associate: $350, Manager / Sr. Manager: $600, Director: $800, Executive Director: $900, VP or Above: $1,000
• 100%25 employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level