HBCU DMV Commissioner’s Office Fellow – Transformation Management Office
About The Position
It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. Description of Work: The Department The Transformation Management Office (TMO) serves as the operational hub for DMV-wide change, ensuring that modernization efforts are delivered with clarity, coordination, and measurable impact. •Guided by values of transparency, problem-solving, and empowering the teams closest to the work, the TMO provides product management, change management, and cross-agency collaboration support for priority initiatives. •The office helps leaders and staff make data-informed decisions, strengthens continuous improvement practices, and creates the structures—training, feedback loops, dashboards, and shared playbooks—that enable durable organizational capacity. •TMO ensures that strategy becomes execution and that updates to systems, processes, and customer experience are delivered in a way that is predictable, people-centered, and aligned with the DMV’s long-term vision. The Role: •Observe customer interactions in field offices and help summarize key insights for the team. •Assist with user interviews and basic usability testing of forms and digital tools. •Document current workflows by creating simple process maps, checklists, or summaries. •Write or refine basic user stories and requirements with guidance from product managers. •Clean and organize data sets and create simple charts to highlight trends. Help track and analyze customer feedback from surveys or pilot programs. •Test new digital features or online forms to ensure clarity, accuracy, and usability. •Draft short guides, FAQs, or internal communications to support process or system changes. •Update project boards, timelines, and meeting notes to keep teams aligned. Conduct light research on best practices from other states or agencies and summarize findings.
Requirements
- Bachelor’s degree Computer science, Data science, Public Policy, Design, or related fields from NC HBCU/MSI.
- Experience with project coordination, task tracking, or using collaboration tools
Nice To Haves
- Basic data analysis skills (Excel, Google Sheets, or introductory Python/R).
- Experience conducting user research, usability testing, or customer interviews in a class or project setting.
- Familiarity with creating simple process maps, wireframes, or workflow diagrams.
- Ability to break down problems into clear steps and document requirements.
- Strong written communication skills for drafting summaries, guides, or meeting notes.
- Comfort preparing visuals or slide decks to support team discussions.
- Willingness to test new digital tools and provide structured feedback.
- Curiosity about public service, government operations, and improving customer experience.
Responsibilities
- Observe customer interactions in field offices and help summarize key insights for the team.
- Assist with user interviews and basic usability testing of forms and digital tools.
- Document current workflows by creating simple process maps, checklists, or summaries.
- Write or refine basic user stories and requirements with guidance from product managers.
- Clean and organize data sets and create simple charts to highlight trends. Help track and analyze customer feedback from surveys or pilot programs.
- Test new digital features or online forms to ensure clarity, accuracy, and usability.
- Draft short guides, FAQs, or internal communications to support process or system changes.
- Update project boards, timelines, and meeting notes to keep teams aligned.
- Conduct light research on best practices from other states or agencies and summarize findings.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
