Hazleton Guest Experience Director

LCBC Church•Hazle Township, PA

1d•Onsite

About The Position

The Hazleton Guest Experience Director is responsible for creating a culture where a world-class Guest Experience is a priority. This role involves leading and developing teams to increase effectiveness in introducing people to Jesus and helping them fully follow him. The objective is to set the pace for a world-class level of hospitality and customer service locally, build and develop strong volunteer teams, create excellent and inviting environments, and assist with location-specific responsibilities as designated by the Hazleton Campus Pastor.

Requirements

Strong people and conflict resolution skills.
Strong oral and written communication skills.
Strong organizational and time management skills.
Strong computer skills with the ability to learn appropriate software skills.
Ability to maintain absolute confidentiality in handling of office and volunteer matters of a sensitive nature.
Can articulate an identifiable salvation experience and lives out a pattern of spiritual development and regular attendance and participation at LCBC.
Supports LCBC’s mission, priorities, philosophy of ministry, and doctrinal statement.
Supports LCBC’s core values: we run after the one; we pursue excellence; we prioritize relationships; we deploy people for impact; we are real and relatable.
Displays a winning attitude and a spirit of cooperation; communicates truth with grace; prays about everything; and has a willingness to serve on a team.
Shows a desire to grow, develop, and mature, both spiritually and professionally.
Exhibits pride in the image of LCBC as it reflects on the image of Christ portrayed to attendees, staff, and guests.
Be an LCBC Partner or willing to become a Partner within 60 days of employment.

Responsibilities

Sets the pace for a world-class level of hospitality and customer service locally.
Build and develop strong volunteer teams: recruit, train, equip, empower and sustain regularly.
Create excellent, inviting and warm environments.
Vision cast constantly.
Assist with location specific responsibilities as designated by the Hazleton Campus Pastor.
Lead and give oversight to the following areas: Attendee Onboarding Process, Guest Experience Volunteer Teams (Greeters, Host teams, Parking, Communion, Programs, Cleaning teams, etc.), Office and Administration team, Special Events Teams, Cafe/Retail.
Administrative duties as assigned.
Be a Good Steward of Time: Hours per week include Weekend Gatherings.
Be a part of the local team and necessary meetings.
Attend Central Meetings, Guest Experience meetings, and others as scheduled.