Director, Hospitality & Guest Experience

Free Association Live•Las Vegas, NV

2d•Onsite

About The Position

At Magic Mike Live, the guest experience starts long before showtime —and doesn’t end at the Encore. We are looking for a highly visible, guest-obsessed operator who blends the instincts of a luxury hospitality leader with the pace and unpredictability of a nightlife-meets-theatre environment. Equal parts host, strategist, problem-solver and experience architect, the Director, Hospitality and Guest Experience is the pulse of the building on show nights ensuring every interaction - from bachelorette squads to VIPs - feels intentional, personal, and memorable.

Requirements

7-10 years of leadership in an immersive entertainment environment, nightlife or interactive show setting
Excellent organizational skills and attention to detail
Ability to stand and move throughout the venue for extended periods (3-4+ hours)
Ability to lift 20-30 pounds, as needed
Comfortable working in a high-energy, nightclub style environment (flashing lights, loud music, noise and partial nudity, etc)
Ability to turn challenges into moments that guests remember for all the right reasons

Responsibilities

Review daily sales and audience trends to anticipate house dynamics, adjusting staffing and priorities, as needed
Partner with venue and hotel teams on guest or staff related incidents, ensuring issues are handled quickly and professionally
Keep reporting clean, clear, and actionable
Keep real-time communication flowing between FOH, Stage Management, Security, Bar, Box Office, and other partners
Brief teams nightly to ensure everyone is clear, prepared and aligned
Serve as the central point of contact for real-time updates and guest-impacting issues
Calm under pressure, quick on your feet, and comfortable making decisions in the moment with poise
Work with the local and global teams to continuously shape and refine the end-to-end journey: arrival, seating, service, show interaction, and exit
Partner with Marketing, PR, and VIP teams to execute special requests and elevated experiences including purchased packages and surprise & delight moments
Handle guest escalations with confidence and empathy—knowing when to solve quietly and when to step in personally
Spot guest issues, friction and/or pain points early and before it becomes a guest issue