Front Desk Supervisor - Closing/Evening shift

Gravity Haus • Truckee, CA

10d

About The Position

Gravity Haus is seeking an energetic, service-driven Haus Experience Supervisor to support daily front desk operations and provide exceptional experiences for hotel guests and members. The supervisor helps ensure smooth hotel operations, leads Front Desk Specialists, and supports consistent hospitality standards across the property. The role works closing/evening shifts, with listed schedules of 11:30 A.M.–8:00 P.M. and 2:30 P.M.–11 P.M.

The position combines front desk operations, team leadership and training, guest service, cross-department coordination, and member support. It requires a guest-first approach, strong communication and organizational skills, and the ability to stay calm and effective in a fast-paced environment. The role also requires flexibility to work weekends, holidays, and varying shifts as needed, and includes physical requirements such as standing for extended periods and occasionally lifting up to 50 pounds.

Requirements

• Strong communication skills and comfort using hotel or PMS platforms.
• A guest-first mindset and genuine enthusiasm for hospitality.
• Ability to thrive in a fast-paced environment and solve problems calmly and creatively.
• Ability to build strong working relationships across departments and collaborate naturally.
• Ability to stay organized, think ahead, and manage shifting priorities.
• Ability to work a flexible schedule, including weekends and holidays.
• Comfort using hospitality systems such as PMS, OpenTable, Slack, or similar.
• Ability to stand for extended periods.
• Ability to lift up to 50 pounds occasionally.

Nice To Haves

• One or more years of hotel front desk or hospitality experience preferred.
• Prior supervisory experience is a plus, but is not required for candidates with strong leadership qualities.
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Responsibilities

• Support daily front desk operations, including check-in and check-out, key creation, room assignments, and guest communications.
• Ensure the team follows service protocols and hospitality standards.
• Monitor and manage room blocking, special requests, early arrivals, and VIP needs.
• Use PMS and ALICE to coordinate guest interactions, maintenance requests, and follow-up tasks.
• Assist with billing questions and corrections and resolve guest issues.
• Maintain a welcoming, organized, and efficient lobby and front desk environment.
• Assist with hiring, onboarding, supervising, and training Front Desk Specialists.
• Help create staffing schedules based on business needs.
• Conduct coaching conversations, provide performance feedback, and take disciplinary actions as needed.
• Support team development, morale, and alignment with company standards.
• Provide anticipatory, high-touch guest service throughout each stay.
• Support pre-arrival planning and communications to personalize visits.
• Help resolve escalated guest concerns professionally and empathetically.
• Promote hotel services, amenities, and local recommendations.
• Communicate with Housekeeping about priority rooms, arrivals, departures, and special requests.
• Coordinate with Maintenance to resolve in-room issues promptly.
• Support F&B, Membership, and Events teams in providing seamless experiences across the property.
• Introduce guests to Gravity Haus membership benefits and community events.
• Prepare personalized member welcome notes, VIP touches, and itineraries.
• Assist local and visiting members with questions, access, and amenity usage.
• Uphold community standards and help ensure a safe, welcoming space for members.

Benefits

• Health insurance for full-time team members.
• A 401(k) with company match for full-time team members.
• An All-In Gravity Haus Membership, including discounted stays, gear rentals, wellness programming, and other adventure perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed