Haus Experience Specialist (Front Desk)

Gravity Haus • Steamboat Springs, CO

6h • Onsite

About The Position

At Gravity Haus, we’re redefining hospitality for the modern traveler — creating connection, adventure, and community at every turn. We’re a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection. We’re looking for an energetic and guest-focused Front Desk Specialist (Haus Experience Specialist) to join our team and be the heartbeat of the member and guest experience. You’ll be the first face our guests see — setting the tone for their stay, creating memorable moments, and ensuring every interaction reflects the Gravity Haus mission and values. Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living. At the heart of everything we do are our core values, which guide our culture, service, and growth: Keep Growing, Bring Others Along, Create Powerful Moments, Be “All-In” + Go the Distance, Make it Better than You Found It. We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.

Requirements

• 1+ year of experience in hospitality or customer service.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and remain calm in a fast-paced, guest-facing environment.
• A collaborative spirit and willingness to jump in wherever needed.
• Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).
• A passion for the outdoors, wellness, and a sustainable lifestyle.

Nice To Haves

• Hotel experience preferred.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Greet every guest and member with warmth, enthusiasm, and genuine hospitality.
• Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail.
• Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.
• Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized.
• Collaborate closely with the housekeeping, maintenance, and F&B teams to ensure rooms and amenities are guest-ready.
• Resolve guest billing questions and service issues with professionalism and empathy.
• Educate guests and prospective members on Gravity Haus Membership and its benefits.
• Create and support “Member for a Day” experiences, integrating F&B, fitness, coworking, and community events.
• Assist local and visiting members by curating personalized itineraries and recommendations that enhance their stay.
• Build connections with guests and members that foster loyalty and long-term relationships.
• Collaborate with the Membership and Marketing teams to identify engagement opportunities and promote upcoming events.
• Maintain a tidy, organized, and welcoming front desk and lobby area.
• Manage daily communications with other departments using internal software tools.
• Support room assignments, daily board updates, and special project coordination.
• Ensure guest data, billing, and inventory records are accurate and up to date.
• Participate in regular team meetings and contribute ideas for improving operations and service standards.
• Maintain compliance with all safety, cleanliness, and sustainability standards.

Benefits

• Health insurance
• 401(k) with company match
• All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees