Client Experience Specialist - Front Desk

Lexus of Great Neck•Great Neck, NY

About The Position

Are you someone who takes pride in creating a great first impression? We’re looking for a professional, organized, and customer-focused individual to join our team as a Client Experience Specialist. This role is essential to delivering the level of hospitality and attention to detail our guests expect. This position goes beyond a traditional front desk role—you’ll play a key part in keeping the dealership running smoothly while ensuring every guest feels welcomed and taken care of.

Requirements

Strong customer service or hospitality experience (retail, restaurant, hotel, etc.)
Professional appearance and communication skills
Highly organized with strong attention to detail
Ability to multitask in a fast-paced environment
Positive attitude and team-first mindset

Responsibilities

Greet every guest promptly with a warm, professional approach
Answer and manage incoming calls efficiently and accurately
Direct clients to the appropriate department or team member
Maintain a clean, organized, and polished front desk area at all times
Maintain and refresh the guest lounge and coffee/snack areas throughout the day
Ensure all hospitality areas are clean, stocked, and presentable
Help create a comfortable, high-end environment for every visitor
Assist with daily operational tasks across departments
Accurately log and track key dealership items and activity
Support internal systems and basic data entry tasks
Work closely with sales and service teams to help ensure a smooth customer experience
Assist with follow-ups and internal communication when needed