Haunted House Attendant
About The Position
Wild Waves Theme & Waterpark is seeking friendly, responsible, and guest-focused individuals to join our Fright Fest team as Haunted House Attendants. This guest service–driven role is essential to ensuring a safe, organized, and enjoyable experience inside our haunted attractions. Haunted House Attendants manage guest flow, check tickets, provide information, and respond to guest concerns or emergencies within the haunted houses. This position does not involve scaring or acting but plays a critical role in supporting scare actors and maintaining smooth operations throughout the attraction.
Requirements
- Must be 16 years of age or older
- Strong interpersonal, communication, and customer service skills
- Comfortable working in dark, foggy, loud, and themed environments
- Ability to remain calm under pressure and assist with de-escalating tense situations
- Reliable, punctual, and able to work nights and weekends throughout the Fright Fest season
- Ability to stand and remain attentive for extended periods in a fast-paced environment
Nice To Haves
- Previous customer service or theme park experience preferred but not required
Responsibilities
- Greet guests entering haunted attractions and clearly communicate safety rules and expectations
- Check and verify VIP tickets as required
- Dispatch guests into haunted houses in a controlled and steady manner to maintain proper spacing
- Monitor guest behavior and ensure all safety guidelines are followed
- Respond calmly and professionally to guest questions, concerns, or complaints
- Identify, communicate, and escalate safety, medical, or behavioral issues to management or Security as needed
- Serve as a communication point within the haunted attraction using two-way radio systems
- Assist with maintaining cleanliness and organization in queue lines, entrances, and exit areas
- Support scare actors and attraction team members by communicating crowd flow and incidents
- Provide excellent guest service while helping create a fun, spooky, and memorable Fright Fest atmosphere
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
