Harm Reduction Program Manager

Housing Works • New York, NY

1d • Onsite

About The Position

The Harm Reduction Program Manager (HRPM) will coordinate the delivery of essential harm reduction services during extended hours (M-F 12:00 pm to 8:00 pm) and Saturdays (10 am to 6 pm). This manager coordinates, delivers, and supports services provided to program participants during operation hours. This staff member should be a resource for program staff during operation hours. This included the development of resources for program participants, coordination and delivery of overdose prevention training and Narcan dispensation, as well as supportive counseling services. This manager should have very good understanding and experience of best practices in the social services field. This includes providing guidance to program staff on how to engage and motivate marginalized populations to wellness and the reduction of harm. The HRPM tracks and supervises services delivered by Harm Reduction staff during drop-in operations in addition to quality assessment of service entry into databases. This staff will also provide orientation, ongoing training, and professional development support to drop-in staff members and peers. This position assists clients to navigate all services within the Harm Reduction department.

Requirements

• Minimum of a bachelor’s degree and case management experience preferred.
• A minimum of 3 years of supervisory experience in Human services preferred.
• Knowledge or experience with the Harm Reduction populations.
• Experience with group facilitation.
• Knowledge of Hepatitis, HIV, and STIs care coordination and education.
• Able to provide clear and consistent directives and communication to staff
• Able to work with diverse populations and culturally aware.
• Good verbal, written, communication and interpersonal skills.
• Use of computer software --Microsoft Office Suite including Word and Outlook calendaring, and Excel.
• Experienced working with AIRS, EShare, and ECW helpful.
• Culturally aware and sensitive to PWUD (People Who Use Drugs), PLWHA (People Living with HIV/AIDS), LGBTQAI, YIDU (Young Intravenous Drug Users), SMI (Severe Mental Illness), and MSM (Men who have Sex with Men)
• Significant knowledge of health-related issues faced by injection drug users, including awareness of injection drug user networks, norms and culture.
• Sensitivity to the needs of the homeless population, including families.
• Have strong organizational, interpersonal, verbal, and written communication skills.
• Experience conducting and facilitating educational trainings preferred.
• Self-directed, motivated and able to work independently and as part of a team.
• Bilingual in Spanish/English helpful.

Nice To Haves

• Basics of HIV and Hepatitis care coordination
• Motivational Interviewing
• Cultural Sensitivity Training
• Trauma Informed Care
• Crisis Intervention
• Needle Stick Training
• HIV Confidentiality Risk Reduction Counseling
• De-escalation and Conflict Resolution

Responsibilities

• Provide ongoing coaching, feedback and performance evaluation to a team of 7-8 harm reduction staff. This would include weekly supervision meetings, follow-up on program incidents, develop and implement appropriate or required trainings, oversee workflows of the extended hours team and provide support or address challenges as needed.
• Oversee the training, services, and documentation of Harm Reduction Specialists during evening and weekend hours.
• Oversees stipend workers’ direct service delivery and training as needed.
• Create weekly schedule of staff and peer support and update with call outs or program changes.
• Lead response to participant crises and program incidents, ensuring appropriate de-escalation and follow-up with clients and staff on incidents that occur during these hours.
• Ensure timely documentation, investigation and resolution of incidents and activities that interfere with day-to-day operations during evening and weekend hours.
• Assesses and investigates and concludes incident reports as needed with preventative strategies where applicable.
• Support and model best practices in service delivery, including syringe exchange transactions and other safe use supply distribution.
• Provide program participants with referrals, care coordination, and follow up, as needed.
• Engages participants with individual and group counseling sessions.
• Educates target populations on Harm Reduction and agency wide services.
• Coordinates the provision of HIV and Hepatitis rapid testing and counseling services.
• Coordinates referrals as needed.
• Maintains communication with Health Services staff for the successful coordination of medical and psychiatric services.
• Assists clients on referral and care coordination efforts and services initiated by other harm reduction and medical staff.
• Participate in case conference meeting as needed.
• Generates monthly narrative and data reports for evening and Saturday services.
• Monitor data quality and completeness across services and staff to coordinate that all data and services get properly recorded and audit ready.
• Coordinate the escort of participants to service within or outside the agency as needed.
• Organize and participate in quality assurance and quality improvement projects and activities as directed by the Managing Director.
• Participates in monthly staff and peer worker development meetings.

Benefits

• Three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary.
• Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year.
• An educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level