LCM Hardware Validator

Peraton•San Antonio, TX

9d•$39,000 - $62,000•Onsite

About The Position

Peraton is seeking a Hardware Validator to perform hardware validator duties for Lifecycle Management. This role involves assisting the government in ensuring that requested hardware meets requirements from the DHA Enterprise Approved Product List, updating action statuses in various tracking systems, and processing hardware-related tickets. The position requires reviewing and validating RVDC, following up with customers, generating reports, monitoring ITSM ticket queue performance, and providing critical updates to Government leadership. The Hardware Validator will coordinate with program and project managers to ensure hardware is not end-of-life/end-of-support and that the agency does not pay for unnecessary maintenance. Responsibilities also include reviewing Electronic Bill of Materials (EBOM) against vendor quotes, identifying End of Life (EOL)/End of Support (EOS) information for various hardware components, updating the Asset Management Database with this information, and conducting market research for replacement device cost estimates.

Requirements

2 years with BS/BA; 6 years with a high school diploma
Ability to obtain Department of Defense security clearance (ADP II Public Trust)
Familiar with MS Office suite
Strong communication skills and professional writing skills
Ability to multitask and perform administrative tasks in support of Lifecycle Management
US Citizen.

Nice To Haves

6 years experience with Bachelors degree. Additional years of experience can be substituted in lieu of degree.
Department of Defense security clearance (ADP II Public Trust)
Experience with ticketing systems (preferred) and strong administrative, tracking and documentation skills.
Experience with MS access, ServiceNow or other ticketing systems (i.e. BMC Remedy or similar).
Intermediate to advanced Microsoft Office skills (i.e., ability to prepare Microsoft (MS) Excel Pivot Tables, ability to identify duplicates in an Excel spreadsheet, ability to use MS Excel Power Query for extract, transform, and load functions, ability to use MS Word, etc.

Responsibilities

Assist the government in ensuring that requirements requested are approved from the DHA Enterprise Approved Product List.
Update action statuses via the Procurement Action Tracker, ServiceNow and other databases/tools as necessary.
Process hardware related tickets, review/validate RVDC, follow up with customers as necessary.
Generate reports, monitor ITSM ticket que performance, monitor calendar events, and provide critical updates to Government leadership when appropriate.
Coordinate with program and project managers from various Directorates within the Defense Health Agency to ensure that the hardware being requested have not reached their end of life/ end of support dates.
Coordinates with program and project managers to ensure that the hardware is still a valid requirement ensuring that the agency does not pay for maintenance on items no longer needed.
Review Electronic Bill of Materials (EBOM) and compares them to quotes received by vendors. Provides recommendations to the government on if the EBOM and the quote are technically acceptable.
Assist in identifying End of Life (EOL)/ End of Support (EOS) information for hardware components to include but not limited to the Local Area Network (LAN), Wide Area Network (WAN), Wireless LAN (WLAN), Top Level Architecture (TLA), End User Devices (EUD) and various components.
Update the Asset Management Database with EOL/EOS information.
Conduct market research to determine cost estimates for replacement devices based on the request of the customer.