Hardware Technology Support Assistant

Berklee College of Music•Boston, MA

2d•Onsite

About The Position

Under the direct supervision of the Desktop Deployment Consultant, the Hardware Technology Support Assistant serves as an assistant to the Berklee Hardware Services staff. Primary responsibility will be delivery and pickup of Berklee owned hardware (laptop and desktop computers). This position will end in August 2025.

Requirements

Current student at Berklee College of Music or Boston Conservatory at Berklee.
Enrolled at least half-time in a degree, diploma, or certificate-seeking undergraduate or graduate program.
Summer employment requires pre-registration for the upcoming fall semester.
Have a valid United States Social Security Number (SSN).
Remain in “valid” Visa status as applicable.
A minimum 2.0 cumulative GPA (first-semester students are exempt).
Federal Work Study student may apply.
In good disciplinary standing.
Must be located in the U.S.
Ability to respectfully communicate using knowledgeable descriptions that are simple to understand.
Excellent organizational skills and the ability to stay punctual.
Demonstrated knowledge of Macintosh operating systems and hardware.
Positive demeanor and attitude shown through both face-to-face and digital communication.
Interest in providing high-quality and respectful customer service to College faculty and staff.
The ability to gracefully transition from student to College employee and effectively represent Berklee Technology Support Services when serving this function.

Responsibilities

Deliver and receive various hardware from the computer repair center of IT Services and/or faculty and staff offices.
Refer more complex problems to the Desktop Deployment Consultant or other higher-level technical staff personnel for resolution as appropriate.
Maintain a high degree of responsiveness to faculty and staff.
Other duties as assigned.