Hardware Support Engineer

Hewlett Packard Enterprise

1d • $71,500 - $164,400 • Onsite

About The Position

Hewlett Packard Enterprise (HPE) is seeking a Hardware Support Engineer to join their team. This role is designed for an 'Onsite' position, primarily working from an HPE partner/customer office. HPE is a global edge-to-cloud company focused on helping organizations connect, protect, analyze, and act on their data and applications wherever they reside. The company fosters a culture that values varied backgrounds, offers flexibility, and encourages employees to make bold moves together. This role is an opportunity to stretch and grow your career within HPE's embracing culture.

Requirements

• TS/SCI Clearance with specific polygraph required at time of hire
• Must be comfortable working on-site M-F at customer location in Fort Meade, MD
• Bachelor's degree preferred or Associate degree holder (technical field) with 2-3 years working experience in related fields desired.
• Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
• Broad knowledge of corporate organization, job, and policies.
• Communicate tactfully with diplomacy up to senior management levels within an organization.
• Active listening skills and ability to adjust messages to audience level.
• Problem-solving skills (proactive, reactive and creative).
• Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
• Provide suggestions for operational efficiencies.

Nice To Haves

• A+ Certification
• Security + Certification
• 2+ years of technical experience.

Responsibilities

• Gather data, perform analysis, and escalate problems to higher-level product support groups and appropriate management when necessary to ensure timely resolution of system or customer issues.
• Maintain a high level of customer satisfaction by clarifying customer needs and communicating the needs to HPE.
• Responsible for hardware support deliverables and acts as a collaborator with the ASM for the technical deliverables.
• Perform all types of hardware related tasks including installation, configuration, proactive (firmware), and break fix.
• Escalate issues as needed to HPE account and according to established procedures.
• Integrate technical knowledge and business understanding to create solutions for customers.
• Resolve most technical incidents independently within your technical area.
• Work with team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management proactively.
• Begin to proactively and reactively provide solutions to prevent problems from occurring in the area of responsibility.
• Apply HPE solutions to meet moderately complex customer needs within area(s) of technical responsibility.
• Balance internal needs with customer needs within defined parameters.
• May identify additional services that could lead to future service revenue growth.
• Build strong relationships with management in assigned accounts.

Benefits

• Health & Wellbeing comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
• Personal & Professional Development programs catered to helping you reach any career goals.
• Unconditional Inclusion

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree