Hardware Technician

University of North Dakota•Grand Forks, ND

5d•$16•Onsite

About The Position

The Hardware Technician (Student) supports the University Information Technology (UIT) Hardware team by assisting with device diagnostics, repair, and lifecycle processes. This position provides hands-on technical experience while supporting daily IT operations across campus. This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

Requirements

Must be willing to work a minimum of 10 hours per week
Valid driver’s license
Basic understanding of computer hardware components (RAM, storage, batteries, peripherals, etc)
Willingness to complete vendor training (Dell TechDirect & Apple certifications)
Successful completion of a Criminal History Background Check
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
This position does not support visa sponsorship for continued employment.

Nice To Haves

Previous experience in IT support or technical troubleshooting
Progress toward or completion of Apple or Dell certifications
Experience repairing or upgrading computer hardware
Familiarity with macOS and/or mobile devices
Experience working in a ticketing system (e.g., TDX or similar)

Responsibilities

Complete hardware repairs and upgrades (e.g., RAM, storage, battery replacement) on both university owned devices and personally owned student devices.
Perform hardware diagnostics and basic troubleshooting on university devices and personally owned student devices.
Intake, documentation, and ticket management within TDX.
Device preparation, cleaning, and inventory/parts organization.
Training, support, and additional duties including endpoint assistance and projects.