Hardware Technician

University of North Dakota • Grand Forks, ND

7d • $16 • Onsite

About The Position

The Hardware Technician (Student) supports the University Information Technology (UIT) Hardware team by assisting with device diagnostics, repair, and lifecycle processes. This position provides hands-on technical experience while supporting daily IT operations across campus. This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

Requirements

• Must be willing to work a minimum of 10 hours per week
• Valid driver’s license
• Basic understanding of computer hardware components (RAM, storage, batteries, peripherals, etc)
• Willingness to complete vendor training (Dell TechDirect & Apple certifications)
• Successful completion of a Criminal History Background Check
• Must be punctual, dependable, and able to manage multiple tasks
• Ability to follow technical procedures and documentation accurately
• Strong interpersonal communication and customer service skills
• Ability to work both independently and as part of a team

Nice To Haves

• Previous experience in IT support or technical troubleshooting
• Progress toward or completion of Apple or Dell certifications
• Experience repairing or upgrading computer hardware
• Familiarity with macOS and/or mobile devices
• Experience working in a ticketing system (e.g., TDX or similar)

Responsibilities

• Complete hardware repairs and upgrades (e.g., RAM, storage, battery replacement) on both university owned devices and personally owned student devices.
• Perform hardware diagnostics and basic troubleshooting on university devices and personally owned student devices.
• Intake, documentation, and ticket management within TDX.
• Device preparation, cleaning, and inventory/parts organization.
• Training, support, and additional duties including endpoint assistance and projects.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed