Hardware Technician

Natural Grocers•Golden, CO

18h•Onsite

About The Position

The Hardware Technician is tasked with examining the function of store and Store Support Center computer systems, identifying problems and areas for improvement, and designing solutions through execution. Additionally, this position is responsible for imaging, configuring, and installing hardware and software at new store opening as well as supporting hardware break/fix issues at Store Support Centers and store locations.

Requirements

Bachelor’s degree in Information Technology or equivalent combination of education and experience required
Minimum 2 years of experience working with the following systems, hardware and software:
Server hardware
PC hardware
Hard drive arrays and SANs
Switches, hubs and routers
Wireless Access Points
Network interface cards
Firewalls
Cabling
Point-of-Sale (POS)
VoIP and legacy phone systems
Mobile devices
Xerox printer installation/configuration
Television installation
Windows 10
SQL Server
Office 365
Disk Imaging/Cloning
Android OS
Antivirus
Works effectively in a team environment.
Communicates effectively, written and verbal, across all departments.
Experience in ITSM system (Service Now, Remedy, Samanage).
Self-starter with the ability to quickly learn new technologies and effectively apply them to business processes.
Ability to simultaneously manage multiple tasks effectively.
Strong conceptual, analytical and problem-solving ability.
Passionate commitment to outstanding customer service.
Ability to work flexible hours including some nights and weekends.
Must have valid driver’s license and clean driving record.
Ability to travel required.

Nice To Haves

COMPTIA A+ certification a plus
ITIL Foundation certification a plus
Experience with IT standards and best practices (ie. CIS Controls, NIST, ISO)

Responsibilities

Image, configure, and install of Point-of-Sale (POS) and computer equipment utilizing security hardening standards.
Resolve hardware issues in a timely manner and within established SLA’s.
Identify and replace end-of-life equipment as necessary.
Write user and systems documentation as required.
Manage hardware equipment inventory levels.
Liaison to various 3rd party vendors as needed (scale certifications, recycling, etc.).
Ship and receive hardware equipment as needed.
Diagnose complex issues related to Point-of-Sale hardware, networking and home office computer equipment.
Design and recommend IT hardware and solutions for assigned project or group implementations.
Design and recommend IT Hardware and computer systems to meet interdepartmental software requirements.
Assist IS Applications team with special projects.
Act as Tier 1 troubleshooting for pilot projects with the direction of the Applications team.
Recommend IT solutions to enhance productivity and improve financial outcomes.
Design Hardware and Software documentation for complex issue resolution.
Assure successful execution of PCI asset management policy.
Acts as relief/backup for Desktop Support position.
Take on special projects as assigned.
Responsible for hardware teams’ success within ITSM
Author articles and design solutions of use within the ITSM system.