Hardware Reliability Engineer, Infrastructure Reliability & Quality

Amazon • Herndon, VA

3d • Onsite

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. As an Infrastructure Reliability Engineer, you will proactively drive the reliability risk identification, assessment, and mitigation for datacenter infrastructure & Security equipment. You will also be responsible for root cause analysis of critical equipment failures and drive continuous improvements to improve datacenter availability & security for AWS customers. You will work closely with both internal and outside partners, including suppliers, to drive key aspects of product specification, risk identification plan, and execution. The candidate should have experience in using a Physics-of-Failure based approach to develop and implement both analytical and empirical approaches for product quality/reliability risk identification and assessment during product design, manufacture, as well as deployment stages. The individual should be able to drive AWS application-specific requirements in carrying out both lifecycle environmental and operational stress-driven risk analysis, including thermal, electrical, chemical, and mechanical stresses to identify overstress and fatigue-related product weaknesses. Candidates should be capable of evaluating not only product design quality/reliability risks but also have the skills and experiences in assessing electronics manufacture process-related quality/reliability issues. Knowledge of statistical techniques and models is required to analyze test as well as field data. At the component level, the individual will drive critical component identification and the associated vendor selection and qualification requirements. The candidate will be expected to use knowledge of process capability for electronic component production as well as system-level performance requirements to establish critical to quality and reliability metrics. At the system level, the individual will develop datacenter system-level reliability models and related reliability quantification and risk analysis for datacenter configuration optimization. The candidate will be expected to be familiar with system reliability engineering tools, such as reliability block diagrams, statistical modeling, and data analytics. During the sustaining stage, the candidate will be responsible for monitoring product performance in the field and will be responsible to drive root cause analysis of any critical failures and the associated corrective and preventive actions. The individual should also be able to drive effective vendor auditing and quarterly review processes to drive the continuous improvements of datacenter availability. The successful candidate should be considered an expert in the reliability engineering field and have a proven track record of success in not only product reliability leadership but also business negotiations and program management. Strong skill-set in problem analysis and solving, as well as communication and vendor management, are necessary. Candidates should also be able to travel within the US and internationally.

Requirements

• Bachelor's degree in Electrical or Mechanical Engineering, Engineering Technology, Reliability Engineering
• 4+ years of Reliability Engineering work experience in high reliability industry
• 2+ years experience with accelerated life testing, stress analysis and finite element analysis
• Excellent verbal and written communication skills

Nice To Haves

• 7+ years of work experience in reliability risk identification and assessment from component to system level applying analytical, experimental and statistical approaches to evaluate product design and manufacture quality/reliability levels
• Experience with proactive and effective reliability approaches in a cost-effective manner throughout product design, manufacture and deployment stages
• Proven experience in working with external design and manufacturing supply chain partners.
• Familiarity with system reliability engineering tools, such as reliability block diagram, statistical modeling and data analytics.

Responsibilities

• Proactively driving the reliability risk identification, assessment and mitigation for datacenter infrastructure & Security equipment (Example: Air Handling Units, LV Generator, Liquid Cooling, Power Gen, Chillers etc.)
• Root cause analysis of critical equipment failures and drive the continuous improvements to improve datacenter availability & security for AWS customers.
• Work closely with both internal and outside partners including suppliers to drive key aspects of product specification, risk identification plan and execution.
• Develop and implement both analytical and empirical approaches for product quality/reliability risk identification and assessment during product design, manufacture as well as deployment stages.
• Drive AWS application-specific requirements in carrying out both lifecycle environmental and operational stress driven risk analysis, including thermal, electrical, chemical and mechanical stresses so to identify overstress and fatigue-related product weaknesses.
• Evaluate product design quality/reliability risks, and assess electronics manufacture process related quality/reliability issues.
• Analyze test as well as field data using statistical techniques and models.
• Drive critical component identification and the associated vendor selection and qualification requirements.
• Establish critical to quality and reliability metrics using knowledge of process capability for electronic component production as well as system-level performance requirements.
• Develop datacenter system level reliability model and related reliability quantification and risk analysis for datacenter configuration optimization.
• Monitor product performance in the field during sustaining stage.
• Drive root cause analysis of any critical failures and the associated corrective and preventive actions.
• Drive effective vendor auditing and quarterly review process to drive the continuous improvements of datacenter availability.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior