Sr. Hardware Reliability Engineer, Infrastructure Reliability & Quality

Amazon • Herndon, VA

1d • Onsite

About The Position

As an Infrastructure Reliability Engineer, you will proactively drive the reliability risk identification, assessment, and mitigation for datacenter infrastructure equipment such as Air Handling Units, LV Generators, MV Transformers, LV SWGR, Breakers, UPS, and Chillers. You will also be responsible for the root cause analysis of critical equipment failures and drive continuous improvements to enhance datacenter availability for AWS customers. You will collaborate closely with internal and external partners, including suppliers, to manage key aspects of product specification, risk identification plans, and execution. Success in this role requires ownership, independence, and a results-oriented approach within an open, collaborative environment.

The candidate should possess experience in using a Physics-of-Failure based approach to develop and implement both analytical and empirical methods for product quality/reliability risk identification and assessment throughout the product design, manufacturing, and deployment stages. The individual must be capable of driving AWS application-specific requirements in conducting lifecycle environmental and operational stress-driven risk analyses, including thermal, electrical, chemical, and mechanical stresses, to identify overstress and fatigue-related product weaknesses. The candidate should be skilled in evaluating not only product design quality/reliability risks but also assessing electronics manufacturing process-related quality/reliability issues. Knowledge of statistical techniques and models is essential for analyzing test and field data.

At the component level, the individual will lead critical component identification and the associated vendor selection and qualification requirements. This includes leveraging knowledge of process capability for electronic component production and system-level performance requirements to establish critical-to-quality and reliability metrics. At the system level, the individual will develop datacenter system reliability models and related reliability quantification and risk analyses for datacenter configuration optimization, utilizing familiarity with system reliability engineering tools such as reliability block diagrams, statistical modeling, and data analytics.

During the sustaining stage, the candidate will monitor product performance in the field, drive root cause analysis for critical failures, and implement corrective and preventive actions. The individual should also be adept at driving effective vendor auditing and quarterly review processes to foster continuous improvements in datacenter availability.

The successful candidate will be recognized as an expert in reliability engineering with a proven track record in product reliability leadership, business negotiations, and program management. Strong skills in problem analysis and solving, communication, and vendor management are necessary. Travel within the US and internationally is also expected.

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring the continuous availability of the cloud for our customers. We support all AWS data centers and the associated equipment, tackling complex challenges within a dynamic supply chain. We seek talented individuals to join our diverse team of engineers, supply chain specialists, security experts, and operations managers. You will collaborate across AWS to uphold the highest standards of safety and security while delivering immense capacity at the lowest possible cost. We foster an inclusive culture that encourages bold ideas and empowers employees to see them through to completion.

Requirements

• Experience in industrial or commercial engineering in mission critical facilities including but not limited to: data centers, power generation or oil and gas facilities
• Bachelor's or Master’s degree in Reliability Engineering, Physics, Electrical, Mechanical or Materials Engineering or related field
• 8+ years of Reliability Engineering work experience in high reliability industry
• 3+ years experience with accelerated life testing, stress analysis and finite element analysis

Nice To Haves

• 10+ years of work experience in reliability risk identification and assessment from component to system level applying analytical, experimental and statistical approaches to evaluate product design and manufacture quality/reliability levels
• Experience with proactive and effective reliability approaches in a cost-effective manner throughout product design, manufacture and deployment stages
• Proven experience in working with external design and manufacturing supply chain partners.
• Excellent verbal and written communication skills

Responsibilities

• Drive DFR (Design for Reliability) methodology to proactively design-in reliability in New Product Designs
• Drive reliability/quality qualification of third-party critical infrastructure equipment for use in AWS data centers
• Oversee factory and site testing of third-party equipment in all LLE categories (Liquid Cooling, generator, chiller, air handler, etc.)
• Guide and support Root Cause Analysis of field failures performed by internal teams, the OEM, and external laboratories. Validate conclusions and ensure highest standards are used in testing and remediation.
• Make recommendations about AWS infrastructure maintenance and equipment replacement based on reliability data
• Provide feedback to sourcing/procurement teams for evaluation of vendor performance
• Analyze internal reliability data and create metrics to drive highest reliability at lowest cost
• Support DFMEAs on as needed basis
• Develop end of life strategy for critical infra equipment

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior