Hardware Lab Technician

Hewlett Packard Enterprise•San Jose, CA

2d•$81,400 - $164,400•Onsite

About The Position

As a member of Hewlett Packard Enterprise hardware team, the hardware lab technician will use their hardware knowledge to assist in qualification and troubleshooting expertise to enable the launch of new programs and resolution of issues in sustaining products. The successful candidate shall have a working knowledge of test equipment, troubleshooting, Linux, electronic debugging skill set and soldering.

Requirements

Minimum 2 years’ experience in a similar environment supporting qualification and troubleshoot of X86 servers, Storage appliance, and/or switches
Proficient with soldering through-hole and SMT
This position is a hands-on role and duties are performed at Hewlett Packard Enterprise test laboratory
Capable of reading MPI to understand system assembly process
Able to read schematics and decipher circuit board layout
Working knowledge of test and measurement equipment, troubleshooting and electronic debugging is required
Working knowledge of networking and system configuration is required
Proficient with Microsoft Word, Excel, and database systems like Salesforce, Agile and Xataface
Effective written and oral communication
Ability to lift 65lbs on a regular basis

Nice To Haves

Familiarity with embedded x86, chipset, PCIe, SATA/NVMe, networking technologies, system architecture with hands on troubleshooting/testing a plus
Working knowledge of Software troubleshooting (Linux environment) a plus
Some Mechanical knowledge a plus

Responsibilities

Ability to prototype new hardware for proof of concept study
Benchmark and test new/current platforms and components
Provide test and qualification reports and results in a timely manner
Document detailed description of failure and steps to reproduce it
Manage bugs assigned in JIRA and provide timely updates
Work with the extended engineering team to troubleshoot field returns
Conduct Failure Analysis on Hewlett Packard Enterprise hardware appliances
Conduct component level troubleshooting including at the PCBA level
Collaborate with Hardware Engineer on failure analysis
Work closely with the Quality team to provide guidance on failure modes
Assist in the processing, disposition, and tracking of returned appliances
Ability to setup, test, and monitor systems in the reliability destructive testing (RDT) rack
Ability to load OS, firmware, and drivers onto the platforms and/or components
Assist cross-functional teams in troubleshooting systems when required