Hardware Installation Eng - Upgrades - Identify Product - FIeld/Travel HW

Siemens Healthineers

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. NOTE: This position is open to all locations within the continental United States, as long as residence is within one hour from a major airport. Extensive travel up to 75% required.

Requirements

Knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification, checkout and calibration of electronic equipment.
Knowledge of and professional technical experience with micro-computers/PC based systems.
Customer focused attitude.
Articulate and skilled in interpersonal communication.
Fluency in the local language and in English, both written and spoken.
High School Degree or equivalent 0 – 1 year of experience.
Obtains and completes LMS training plan specific to assigned responsibility.
Familiar with business tools such as all Microsoft Office products with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.
Desire to build a career here.
Position must have full access to VMS client sites to perform the essential functions of this position.
Many VMS clients require VMS employees and representatives to meet certain “Vendor Credentialing” requirements before they will be allowed to have access to their sites.
Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of VMS employment in this position.
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.
These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver’s license, SSN) Criminal background checks Drug screens Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites.
Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SSN) Criminal background checks Drug screens Immunizations (COVID-19, Hep B, MMR, Varicella, Influenza, Tetanus) Annual TB testing Healthcare training.
A successful candidate must be able to work with controlled technology in accordance with US export control law.
It is Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Nice To Haves

Unix knowledge required.
Basic computer usage and debugging skills.
Fundamental knowledge of networks and networking techniques.
Basic understanding of imaging systems.

Responsibilities

Checks out and approves operational quality of system equipment.
Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects.
Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking installs and upgrades a limited range of company products according to technical documentation and company guidelines to ensure that customer’s equipment operates efficiently.
Demonstrate to customer equipment operation and specification according to Customer Acceptance Procedure (CAP).
Works under limited direct supervision.