Hard Services Manager

JLL•Gurabo, PR

7d•Onsite

About The Position

The lead Hard Services Manager will be both a strategic and tactical position to assist the Sr. Facility Manager in the management and operation of the properties as directed by the clients and in accordance with the standards and procedures of JLL. Our goal is to provide our clients with the highest level of client service available.

Requirements

BA/BS in Engineering, related discipline or equivalent facilities experience and training.
A minimum of seven (7) years of technical experience in all aspects of building engineering with a strong background in technical aspects of HVAC, plumbing, electrical equipment, repair and maintenance and overall system design and application.
Extensive building systems knowledge, preferably with CMMS, BMS and controls.
Client service-oriented attitude.
Excellent verbal and written communication skills.
Strong organizational and prioritization skills.
Advanced computer and office software skills.

Responsibilities

Manage the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety equipment and systems.
Provide strategic direction for maintenance team. Ensure all JLL and client safety procedures are followed.
Understand the engineering design and operational aspects of building systems and equipment and ensure building systems are maintained to an industry reliably and efficient state.
Foster a culture of proactive behavior by inspecting buildings and all related infrastructure for preventative repairs.
Manage operations, maintenance and capital improvements of all Life Safety, Mechanical, Electrical, Plumbing, HVAC, and Building systems.
Evaluate in conjunction with Reliability Engineer and System Owners the existing preventive maintenance scheduling intervals and work to maintain, update and improve the operational efficiency of the CMMS system.
Ensure all managed sites are operating according to state and local building codes as well as site specific SOP and guidelines.
Identify cost savings opportunities within the maintenance program while maintaining 100% uptime.
Assist in preparing and executing annual property budgets.
Assist in reviewing and approving all payables through P.O. system and MRO stockroom operations.
Assist in negotiating service contracts under the direction of the Facility Manager.
Monitor and review WO metrics and preventive maintenance programs.
Review and action all outstanding SLA gaps and drive innovation and process to maximize resources and results.
Develop and maintain positive client relationship through due diligence and concise communications.
Develop strong partnership with client through trust, actions and results.
Interface with facility manager on construction activities such as tenant renovation and capital projects.
Any and all other duties and tasks assigned.