Harbormaster, Community Aide (NCS) - Department of Transportation

Baltimore City•Baltimore, MD

11d•$15 - $17•Onsite

About The Position

The Baltimore City Department of Transportation is seeking Community Aides to assist the Harbormaster Office with the management and operation of its recreational boater docking program. Community Aides will help the Harbormaster coordinate the docking of vessels at Baltimore City Municipal Piers at the Inner Harbor, Fell’s Point, and Canton Waterfront Park. The goal of this service is to manage the safe and smooth flow of boat traffic through Baltimore Harbor, ensure the collection of docking fees, serve as a guide for visitors to Baltimore Harbor, and generate revenue for the General Fund. Activities include managing an online reservation system, collecting docking fees from transient boaters, scheduling docking for charter boats, cruise ships, and special ship visits, preparing monthly usage reports, answering telephone and online inquiries, promoting the City’s dock availability to residents and tourists, and providing world-class customer service. Harbormaster Aides encourage compliance with the rules, regulations, and protocols of the Harbormaster Office, as well as maintain, distribute, and account for materials, equipment, and supplies. Incumbents receive general supervision from a technical superior. Work may require standing and walking for periods of time in hot or cold environments, moderate physical activity, and lifting not to exceed 40lbs.

Requirements

Graduation from an accredited high school or possession of a GED certificate.
6 months of working experience demonstrating organizational skills, diligence and attention to detail; exceptional interpersonal skills and a friendly demeanor; excellent written and verbal communication; problem-solving and multitasking ability; physical stamina and high energy level; Ability to perform under stress and manage conflict.
Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit.
PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.
Must upload a copy of your valid driver’s license with the application at the time of applying.
Outstanding organizational skills
Diligence and attention to detail
Exceptional interpersonal skills and a friendly demeanor
Excellent written and verbal communication
Good problem-solving skills
Excellent multitasking ability
Physical stamina and high energy level
Ability to perform under stress.
Conflict Management skills

Nice To Haves

Undergraduate degree preferred.
Small vessel repair and trailering a plus.
Completion of a 6-MONTH mandatory probation.

Responsibilities

Provide excellent customer service.
Observe maritime safety protocols and wear issued safety equipment.
Manage computerized online reservation system including arrivals and departures.
Answer phone and email inquiries.
Answer complaints and resolve problems for the boating public.
Perform public relations work around Baltimore Harbor.
Maintain record of fees received and prepare monthly utilization reports.
Operate and maintain 17’ Boston Whaler Montauk and VHF Radio.
Other duties as assigned.