About The Position

The Hair Color Bar Assistant at Madison Reed supports Licensed Colorists and the Shift Lead in delivering a seamless guest experience from arrival to departure. The role focuses on guest consultations, hair care products, shampooing and conditioning, blowout services, and explaining the unlimited roots membership program and subscriptions, while learning and practicing additional services. The Assistant helps maintain a focused, friendly, clean, and organized environment, builds relationships with guests and teammates, and works toward promotion to Licensed Colorist by completing the Assistant Colorist to Colorist Training. This role reports to the Manager and may be full-time or part-time depending on business needs. Availability at peak times is required. Compensation consists of base hourly pay, commissions, and tips; potential earnings for the location range from $25 to $26 per hour. Actual compensation depends on factors including Hair Color Bar performance, tenure, and time behind the chair.

Requirements

  • Active cosmetology license in the state where applying.
  • Entry-level experience in a customer service or retail sales environment.
  • Effective communication, problem-solving, and people skills in a fast-paced retail or salon environment.
  • Comfort operating point-of-sale systems.
  • Fluency in English.

Nice To Haves

  • Salon or beauty industry experience.

Responsibilities

  • Demonstrate and develop teamwork skills to deliver a guest experience aligned with the company values of Love, Joy, Trust, Courage, and Responsibility.
  • Perform behind-the-chair services, including assisting with finishing services; shampooing and conditioning; styling and blowouts; hot tool styling; treatment and toner services; and add-on product application at the guest’s request.
  • Contribute to monthly sales goals and key performance indicators, including retail sales, services, and memberships.
  • Maintain company standards for cleanliness, merchandising, inventory, and company asset security.
  • Follow protocols for Madison Reed systems, policies, processes, and procedures.
  • Drive Hair Color Bar revenue by increasing average service tickets through additional services, unlimited roots memberships, subscriptions, and home hair care sales.
  • Proactively learn and complete the Assistant Colorist to Colorist Training, mastering color theory and developing behind-the-chair application skills.

Benefits

  • Medical, dental, vision, and FSA (full-time only).
  • Employee Assistance Program (full-time and part-time).
  • Pre-tax commuter benefits for parking and transit.
  • Basic life and AD&D insurance (full-time only).
  • Short- and long-term disability insurance (full-time only).
  • Accident insurance (full-time only).
  • Critical illness and hospital insurance (full-time only).
  • Hospital indemnity insurance (full-time only).
  • Parental leave (full-time only; dependent on tenure and position).
  • Team member discount through Working Advantage (full-time and part-time).
  • Pet insurance (full-time and part-time).
  • One Medical membership (full-time and part-time).
  • The College Tuition Benefit (full-time and part-time).
  • 401(k) plans (full-time and part-time).
  • Paid vacation time (full-time only).
  • Paid holidays (full-time and part-time).
  • Additional benefits may be available depending on geographic location.
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