[LOS ANGELES] GYM MANAGER

SENDER ONE SERVICE LLC•Los Angeles, CA

6d•$72,000 - $84,000•Onsite

About The Position

A Gym Manager is someone who develops their team, is responsible for their locations financial performance, and embodies Sender One's core values when making decisions. As a coach and mentor, the Gym Manager ensures their designated department managers are providing an outstanding experience to new visitors, guests, members, and partners who walk through our doors and is a resource to the Sender One staff.

Requirements

Experience in a leadership role
Experience managing financials & KPIs
Top rope & lead belay experience
Experience in the climbing industry
Experience coaching and instructing
Knowledge of Google Suite – Gmail, Sheets, Docs, Drive, etc.
Knowledge of Paycom & interviewing experience
Knowledge of Rock Gym Pro reporting & data handling
Knowledge of Basecamp
Must be able to work a minimum of 40 hours per work week (Sun - Sat)
Must be fully available to work weekends when needed for special events, training, shadows etc. (Sat & Sun)
Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs
Must be able to attend the Weekly Manager’s meeting
Must be able to attend the Monthly Manager’s meeting
Must be able to attend the mandatory All Staff meeting

Nice To Haves

An experienced and trusted advisor for staff - discover & connect with others
Motivated by meeting goals through team work
Delegate and communicate with staff clearly and respectfully
Passionate about climbing, working with kids, and instructing
Ability to harness imagination and find novel approaches to shared responsibilities
Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end
Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner
Work with a team, provide support to fellow team members, share ideas, and earn trust
Take initiative and have the drive to grow professionally

Responsibilities

Builds and sustains a staff and community culture at their location that aligns with Sender One’s core values, purpose, and brand promise.
Responsible for their gym's operational and financial performance including, but not limited to, Customer Experience, Programs, Groups & Parties, Yoga & Fitness, Retail & Marketing, Route Setting, Risk and Safety, Facilities, Billing, and Human Resources.
Motivates, inspires, and develops their gym staff through a culture of accountability.
Executes against a budget with specified revenue, expense, and profit.
Ensures proper risk management practices are executed in all areas of the facility.
Leads local community outreach efforts in coordination with the marketing team.
Leads, manages and holds all direct reports accountable.
Removes obstacles and barriers for the team.
Integrates company departments into a single gym location.
Complete goals on development plan set by the Director of Operations and/or Vice President of Operations.
Manages hiring & training needs for the gym.
Understands the gym’s functions, financials, and offerings.
Attends the weekly gym operation’s meeting to inform and collaborate with department managers on company changes, updates, and/or stucks at Sender One and guide them to achieving their goals.
Oversees the completion of check ins and reviews, including but not limited to, 60 day, monthly, annual, and staff-requested check ins.
Collaborates with the Risk & Safety team and the Facilities Managers to ensure their gym location is abiding by all safety guidelines set forth by Sender One.