Gun Range Reservation Specialist

Clay County Board of County Commissioners • Gun Range, FL

1d • $16 - $19 • Onsite

About The Position

The Gun Range Reservation Specialist is responsible for managing customer reservations, providing excellent customer service, and ensuring efficient scheduling operations for the shooting range. This position serves as the primary point of contact for guests seeking lane reservations, memberships, classes, and event bookings. The specialist maintains accurate scheduling records, processes payments, answers customer inquiries, and supports a safe, organized, and professional range environment.

Requirements

• Minimum of one (1) year of customer service, scheduling, reservations, or administrative support experience.
• High School Diploma or GED Equivalent
• Valid Florida driver’s license with clean driving record.
• Any combination of education and experience may be substituted, so long as it provides the desired skills, knowledge and abilities to perform the essential functions of the job.
• Availability to work nights and weekends as needed.
• Excellent communication skills (oral and written), interpersonal, organizational and time management skills.
• Ability to work efficiently, prioritize tasks and multi-task.
• Ability to work as a member of a team and collaborate with others outside the venue.
• Ability to remain calm and professional when addressing customer concerns, enforcing range policies, or responding to operational issues.

Nice To Haves

• Knowledge of firearm terminology, outdoor range operations, and firearms safety procedures is preferred.

Responsibilities

• Process daily shooting lane reservations, cancellations, and scheduling changes using reservation software and phone systems, which will include a two (2) year calendar, while providing professional and courteous customer service.
• Serve as the primary point of contact for customers regarding range availability, memberships, classes, and special events.
• Process payments, memberships, waivers, and related transactions accurately and efficiently.
• Maintain accurate customer records, reservation logs, and scheduling documentation.
• Coordinate with range safety officers and staff to ensure smooth customer flow and operational efficiency.
• Explain range policies, procedures, and safety requirements to customers prior to reservation confirmation.
• Assist customers with questions regarding firearms classes, training opportunities, memberships, and range services.
• Monitor reservation schedules to maximize lane utilization and minimize scheduling conflicts.
• Verify customer eligibility requirements, waivers, and identification in accordance with company policies and applicable laws.
• Support special events, tournaments, group bookings, and training sessions as assigned.
• Handle customer concerns and resolve scheduling or service issues in a professional manner.
• Maintain cleanliness and organization of the front desk and customer service area.
• Prepare daily reports related to reservations, payments, memberships, and customer activity.
• Ensure compliance with all company policies, safety standards, and applicable federal, state, and local regulations.
• In case of emergency or crisis situation (hurricane, flood, etc.) position is required to respond/perform emergency and recovery duties as assigned by the County Manager or designee.
• During an emergency or crisis situation, this position will may be required to be present at the Emergency Operation Center (EOC) to provide assistance while activated.
• Perform other duties as assigned.

Benefits

• Equal Opportunity Employer
• dedicated to fostering a diverse workforce
• committed to providing veterans with preference in employment opportunities in accordance with Florida State Law and Federal Regulations
• qualified veterans are given preferential treatment in our hiring process, in accordance with Florida Statute 295.07

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED