Guidewire Business Analyst

Emergent Holdings•Lansing, MI

14h•$64,000 - $147,250

About The Position

The Guidewire Business Analyst ensures business requirements are documented and functional business considerations are identified for projects. The role reviews and confirms requirements with business owners and internal stakeholders, suggests alternative approaches when appropriate, documents and explains use cases, and recommends solutions and best practices. It applies knowledge of Guidewire ClaimCenter, PolicyCenter, and/or BillingCenter to support insurance business processes and system capabilities. The analyst consults with business units and technical teams on data requirements, functionality, integrations, workflows, and user-interface impacts. The position works within the SAFe Agile Delivery Methodology using Atlassian JIRA and related tools, and collaborates across project, business, operational, and technical teams to deliver and implement project requirements.

Requirements

Bachelor’s degree in a related field, or a relevant combination of education and experience in lieu of a degree.
Five years of relevant experience as a business analyst in insurance, commercial business lines, or a related industry.
Knowledge of and hands-on experience with Guidewire ClaimCenter, PolicyCenter, and/or BillingCenter.
Demonstrated knowledge and experience with the Guidewire software suite for workers’ compensation and/or property and casualty insurance.
Ability to manage multiple assignments and implement projects.
Experience delivering in a rapid SAFe Agile environment, gathering requirements, communicating product design, and achieving quality results within specified timeframes.
Knowledge of and ability to apply SAFe Agile delivery practices and procedures.
Ability to think logically and independently to define problems, collect data, establish facts, and draw valid conclusions.
Ability to assess consequences of problem situations and refer them for appropriate decision-making.
Ability to design program logic and advise on preparation of test data and design.
Ability to review business requirements against applications to identify deviations from customer expectations.
Strong triage, troubleshooting, and problem-solving skills.
Experience with multifunctional teams performing complex data analysis and data mapping, and supporting business intelligence, reporting, analytics, and data visualization needs.
Ability to make competent, independent decisions.
Thorough understanding of business requirements and ability to demonstrate that understanding.
Ability to create data flow diagrams and data models, including use case, activity, and workflow diagrams, using Visio or other tools.
Ability to communicate pertinent information to operational and technical teams.
Strong presentation, analytical, and problem-solving skills.
Ability to work in structured and unstructured environments.
Ability to support projects using a variety of project management methodologies, including bimodal approaches.
Ability to learn to define different levels of business and technology requirements.
Strong communication and negotiation skills.
Ability to work collaboratively with and empower others to ensure team success.
Continuous learning, as defined by the company’s learning philosophy, is required.

Nice To Haves

Certification or progress toward certification is highly preferred and encouraged.

Responsibilities

Work with project management to support delivery timelines, coordinate go-live activities, track progress, document decisions and consensus, follow up on communications, record resolutions, and assess schedule impacts of requested changes.
Develop and deliver presentations; prepare and document working meetings; facilitate in-person and online meetings and conference calls; collaborate with stakeholders and address concerns.
Work with the project manager to manage the project plan, including tasks, dates, resource responsibilities, and status updates for work in progress and completed tasks.
Create functional specifications and/or JIRA features and user stories; gather and understand business requirements and translate them into specifications, features, user stories, and acceptance criteria for development.
Use Guidewire ClaimCenter, PolicyCenter, and/or BillingCenter knowledge to analyze business processes, define functional requirements, develop user stories and acceptance criteria, and support configuration, integration, testing, and implementation.
Gather requirements from business owners, develop business process specifications, translate them into application or operational functionality, and help reach mutually acceptable solutions.
Work with technical staff to translate requirements into application architecture and system functionality documentation; communicate business directives, goals, and needs and manage user expectations and business satisfaction.
Work with operational business staff to update documentation and processes for products offered; communicate business directives, goals, and needs and manage user expectations and satisfaction.
Create and update project documentation, recording objectives, decisions, accomplishments, and deliverables, and store it in Confluence.
Represent the business and/or project as the subject matter expert for the designated work stream.
Manage projects and processes as required.
Work with the product team to stay informed about product strategy, roadmaps, and release management processes.