Guide, Exercise Physiology & Sports Performance

Sensei Wellness Holdings•Rancho Mirage, CA

8d•Onsite

About The Position

Founded by Dr. David Agus and Larry Ellison, Sensei is an ecosystem of products and experiences designed to empower individuals to grow well and lead the world toward greater wellbeing. Based on Dr. Agus’ philosophy, Sensei believes in guiding guests to greater wellbeing through experiential movement, rest, and nourishment classes and programs. The Movement Guide will work in conjunction with all other wellness disciplines including but not limited to movement, nutrition, mindset, spa, yoga, meditation, and other wellness team members in a luxury retreat setting, while leveraging evidenced-based content and technology to deliver the best practices in exercise sciences. At Sensei, we balance purpose with play. Guests enjoy health coaching, 1:1 nutrition, movement, meditation and mindset sessions, body treatments, insight sessions, workshops, and a variety of outdoor activities – all designed to expand awareness and connection. The Sensei Guide works in multidisciplinary collaboration and is responsible for managing and coordinating activities of each guest’s wellness journey. This position is an integral leader of the guest experience, leveraging data, self-awareness, self-efficacy, and safety to deliver guided sessions. Combining spaces and environments to imbue feelings of safety and ease; domain expertise to interpret objective data and craft a personalized wellness plan; and health coaching to communicate this information in an empowering, affirming manner. Sensei has designed the guide program to manage the guest experience by supporting our guests in achieving greater wellbeing.

Requirements

Proficiency in multiple movement modalities
Experience with various populations and physical ability levels
Familiarity with lab assessments such as VO2 max, FMS, gait analysis, and force plates
Accredited certification in health or wellness coaching
Passion for personal and professional development
Proficient in Apple iOS, Office 365, and/or technology systems
Strong time management skills
Ability to create and deliver educational content
Demonstrated leadership, professionalism, and service orientation
Friendly demeanor, energetic, calm, and empathetic
Ability to make sound decisions in stressful situations
Organized and able to prioritize

Nice To Haves

Experience in hospitality and destination travel

Responsibilities

Direct and monitor the end-to-end guest experience, from initial consultation and assessment to their last send off session for life after Sensei
Proactively connect with guests throughout their stay to provide touch points on their wellness journey
Conduct Guide specific services, including but not limited to, My Intention, My Wellbeing, My Plan, Pre-Arrival and Post-Stay calls
Support property wellness learning & development for hotel and wellness team members to ensure that all are versed in the wellness philosophy of Sensei and update on new wellness offerings
Lead property wellness program and engage with the corporate wellness program as needed
Support all areas of movement and take ownership over guide and movement spaces, equipment and programming.
Support corporate and property program development, training, and launches
Assist with research & program development to support guest education
Onboard and mentor new Sensei guide and Movement Practitioner team members
Use principles of behavior change, active listening, open ended questioning, and health coaching to support guests in pursuing their personal growth
Team subject matter expert in their field of study.
Offer the highest caliber coaching and guidance to guests in private, semi-private and group sessions, including experience or class preparation and breakdown
Conduct experience sessions using the current technology systems offered, which may include, but is not limited to (experience preferred; hands on training provided): Hand Dynameter, Force Plate Assessments, VO2 Metabolic Testing, Movement Screening, Whoop, SECA, Thermography, and others as assigned.
Conduct all path specific sessions including but not limited to; insight sessions, workshops, biomarker sessions, post stay sessions, 1:1s, semi-private and group experiences
Conduct all path specific classes available on the property weekly activity calendar
Create and own educational content to further educate and engage guests, which may include videos, audio recordings, handouts, presentations, or other as assigned
Design specialized sessions for a range of guests
Continuously stay up to date on scientific research and trends and provide memo of research findings as requested
Evaluate program effectiveness, utilizing guest feedback, and suggest updates to programming based on that feedback
Have an evidence-led approach to all experiences
Remain proficient in all computer software systems and notetaking required by your position
Record guest progress as applicable and collaborate with multidisciplinary teams
Maintain working spaces and general care and cleanliness of guide and wellness spaces and equipment including a regular cadence of maintenance duties
Maintain complete confidentiality in all guest/program matters in accordance with company policies
Maintain all Policy & Procedures and follow Resource Document processes for all classes and private sessions
Participate in bi-monthly Path meetings
Collaborate with teammates & coworkers to ensure a seamless guest experience and enhance service delivery
Ensure confidentiality, ethics, and client trust is always protected
Act as a Sensei ambassador for team, guests, partners, events (on & off property) and media
Engage in media and promotional opportunities such as interviews, social media, video demonstrations and special events. Allow use of likeness in promotional materials.
Ensures all guest requests are communicated and completed
Ability to move, bend, and stretch as job requires
Ability to monitor and observe client performance indoors and outside in daylight and lowlight evening conditions
Must be able flexible hours and work weekends, and holidays
Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers
Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner
Teamwork - Develop and promote teamwork and cooperation among co-workers
Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company
Other duties as assigned

Benefits

Competitive Salary
Robust and comprehensive Health Insurance
Medical (100% paid HMO), Dental, Vision, Life, Disability insurance and Voluntary Insurance Plans
Employee Assistance Program
401k Plan Matching
Tax Savings Benefits Plans
Pre-tax 401k Matching Plan
Healthcare Flexible Spending Account (FSA) Saving Plan
Wellbeing Benefit - Monthly allowance for wellness/wellbeing related expenses
Employee Discount Program