Guidance Consultant (Clinical EAP Intake and Triage) - REMOTE

ComPsych Corporation

26d•$19•Remote

About The Position

Guidance Consultants provide direct support to our client located remotely on behavioral, emotional health, family, and wellness related issues. As the world’s largest provider of EAP and managed care, this is an exceptional growth opportunity to use your clinical expertise to help clients navigate their resources and provide in the moment support.

Requirements

Master's degree in Social Work, Counseling, or Psychology required.
Exceptional communication skills, with strong focus on customer service.
Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills.
Clinical assessment experience in the following areas: mental health, chemical dependency, and crisis stabilization.
High-speed internet and a professional workspace that is free from distraction, disruption or outside noise.

Responsibilities

Telephonically address client concerns by conducting clinical intakes and referring clients to the appropriate resources, such as to a therapist or counselor.
Ensure adherence to departmental protocols, best practices, and customer requirements to maintain compliance and high-quality service delivery.
Using critical thinking and problem-solving skills, quickly resolve issues and identify resources to ensure a positive client experience and complete satisfaction.
Educate client about resources, eligibility, and services with a positive and professional approach.
Maintain complete and accurate documentation of cases within our proprietary database.
Maintain awareness of emerging behavioral health trends and best practices to enhance service delivery.
Collaborate with internal teams to ensure continuity of care and alignment with client-specific service expectations.
Other duties as assigned.