Guest Technology Specialist II

Caesars Entertainment•Las Vegas, NV

4d•Onsite

About The Position

The Guest Technology Specialist II is responsible for leading the design, implementation, optimization, and ongoing support of enterprise guest technology solutions, including Audio Visual Systems, In-Room Entertainment, and Digital Signage platforms. This role exercises independent judgment and decision-making in evaluating system performance, determining appropriate technical solutions, and driving continuous improvement initiatives. Based in Las Vegas, this position serves as a subject matter expert and strategic partner to property leadership, IT teams, and external vendors. The Specialist independently prioritizes work, resolves complex system issues, and identifies opportunities to enhance guest technology experiences across properties.

Requirements

Subject matter expert in guest technology solutions (Audio Visual Systems, In-Room Entertainment, Digital Signage platforms).
Ability to exercise independent judgment and decision-making.
Ability to evaluate system performance and determine appropriate technical solutions.
Ability to drive continuous improvement initiatives.
Ability to prioritize work independently.
Ability to resolve complex system issues.
Ability to identify opportunities to enhance guest technology experiences.

Responsibilities

Leading the design, implementation, optimization, and ongoing support of enterprise guest technology solutions, including Audio Visual Systems, In-Room Entertainment, and Digital Signage platforms.
Exercising independent judgment and decision-making in evaluating system performance, determining appropriate technical solutions, and driving continuous improvement initiatives.
Serving as a subject matter expert and strategic partner to property leadership, IT teams, and external vendors.
Independently prioritizing work, resolving complex system issues, and identifying opportunities to enhance guest technology experiences across properties.