Guest Technology Specialist II
About The Position
The Guest Technology Specialist II is responsible for leading the design, implementation, optimization, and ongoing support of enterprise guest technology solutions, including Audio Visual Systems, In-Room Entertainment, and Digital Signage platforms. This role exercises independent judgment and decision-making in evaluating system performance, determining appropriate technical solutions, and driving continuous improvement initiatives. Based in Las Vegas, this position serves as a subject matter expert and strategic partner to property leadership, IT teams, and external vendors. The Specialist independently prioritizes work, resolves complex system issues, and identifies opportunities to enhance guest technology experiences across properties.
Requirements
- 1-3 years of Audio Visual systems, digital signage, and guest technology platforms
- Strong analytical and troubleshooting skills, with the ability to evaluate complex systems and determine appropriate solutions
- Demonstrated ability to exercise independent judgment and make decisions on matters of significance, including system design, issue resolution, and vendor coordination
- Experience in supporting large installations and driving vendors to completion
- Ability to interpret technical requirements and translate them into actionable implementation plans
- Strong understanding of system integration, physical connectivity, and enterprise environments
- Ability to work independently while influencing outcomes across multiple stakeholders
- Strong organizational and prioritization skills in a dynamic, multi-property environment
- Travel and time away from their home base will be a component to their job and as such this person must be prepared to come up with ways to expedite installation and minimize time spent on the job
- Ability to lift and carry up to 50 pounds
- Ability to work on ladders and at heights as needed
- Ability to walk, stand, bend, and move extensively across multiple properties
- Willingness to travel as needed to support enterprise initiatives
- Strong verbal and written communication skills, including the ability to present recommendations to leadership
- Ability to work in a fast-paced environment and adapt to evolving business needs
Responsibilities
- Independently assess, diagnose, and resolve complex guest technology issues, determining appropriate solutions with minimal supervision
- Support planning, coordination, and execution of AV and guest technology installations, including recommending system design improvements and implementation strategies
- Serve as a Tier 2/3 escalation point, making decisions on incident resolution, root cause analysis, and property communication.
- Act as a liaison between property operations, leadership, and vendors, influencing decisions related to system performance, upgrades, and service delivery
- Evaluate existing systems and proactively recommend enhancements to improve reliability, scalability, and guest experience
- Implement best practices, standards, and documentation for guest technology systems across the enterprise
- Prioritize and manage multiple projects and service requests, independently determining timelines and resource needs
- Provide technical guidance to property team members and cross-functional partners
- Drive operational efficiency by identifying process improvements and implementing solutions with measurable impact
- Maintain strong relationships with property leadership, exercising sound judgment in addressing operational and guest-facing challenges
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
