Guest Technical Services Technician

B&H Photo • New York, NY

10d • Onsite

About The Position

We’re looking for a knowledgeable, tech-savvy, and customer-oriented Technician to join our Guest Tech Services team. In this role, you’ll provide in-person technical support, product setup, and repair-related services to walk-in guests. You’ll serve as a trusted expert who helps customers get the most out of their gear — from computers and cameras to phones and drones.

Requirements

• Solid knowledge of consumer electronics, especially computer, photo and video gear
• Experience with camera troubleshooting
• Experience with hardware installation and basic tech troubleshooting
• Familiarity with operating systems, mobile devices, and firmware updates
• Ability to handle small tools and delicate components with precision
• Excellent verbal communication and interpersonal skills
• Strong attention to detail and problem-solving abilities
• Ability to work in a fast-paced, customer-facing environment

Nice To Haves

• Previous experience in a retail tech support or service role is a plus

Responsibilities

• Provide walk-in support with no appointments necessary
• Assist guests with: Troubleshooting of cameras, Installation of memory cards, computer RAM, and software, Basic setup of cameras, computers, drones, and other tech, Firmware upgrades for cameras and lenses, On-site coordination with Secure Data Recovery Services for advanced data recovery, Hard drive cloning and data transfer, Screen protector application for phones, tablets, and cameras, Gimbal calibration and setup assistance
• Maintain a high level of professionalism and customer care
• Stay updated on the latest consumer tech and product updates
• Ensure service area is organized, clean, and well-stocked with tools and supplies

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed