Guest Svcs, Concierge ($21.50)
Irvine Company•Newport Beach, CA
•Onsite
About The Position
This position provides best-in-class, proactive customer service to elevate the Fashion Island guest experience. This role requires serving as the primary ambassador for the Center, expertly managing diverse guest needs while fostering an exceptionally welcoming and friendly environment.
Requirements
- Experience with Google platforms and point-of-sale systems
Nice To Haves
- High School Diploma or GED (or equivalent experience)
- 2 - 5 years in the retail or hospitality industry
Responsibilities
- Serves as the primary welcome point for guests, providing directions and Center information
- Seeks opportunities to exceed the expectations of guests by providing best-in-class customer service and maintaining a professional and friendly demeanor at all times
- Handles all guest requests effectively and efficiently based on established policies and procedures
- Maintains an ongoing knowledge of Fashion Island and its stores, restaurants, and events
- Efficiently processes gift card sales and manages reconciliation reporting
- Resolves guest challenges and concerns promptly and professionally, ensuring satisfactory outcomes
- Remains compliant with operating procedures, including uniform and grooming standards
Benefits
- paid time off
- matching 401(k)
- health benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
