Guest Specialist

CHANDON California•Yountville, CA

4d•$23 - $28•Onsite

About The Position

CHANDON California, part of LVMH – Moet Hennessy Louis Vuitton, is seeking extraordinary, high-end hospitality and wine retail professionals for our newly remodeled Chandon Home visitor center in Yountville, CA. Situated in the beautiful natural landscape of the Napa Valley, this role offers a unique opportunity to deliver exceptional guest experiences. The ideal candidate is friendly, outgoing, service-oriented, with a high attention to detail, a strong team player, and communicates effectively with a positive attitude. Previous experience as a host or in a guest-facing role is required. Candidates must be of legal age to serve alcohol and able to lift at least 40 lbs.

Requirements

Must have previously worked as a host or in a guest-facing role.
Must be of legal age to serve alcohol.
Able to lift at least 40 lbs or a case of wine.
High school diploma.
1 year of experience in a customer-facing environment, hospitality preferred.
Able to process point-of-sale functions and comprehend mathematics to complete guest transactions.
Complete multiple tasks with accuracy and diligence.
Attention to detail.
Time management.
Passionate about creating guest experiences and ability to be in a consumer facing environment for up to 7 hours.
Ability to react quickly in a high intensity environment, always maintaining a calm professional demeanor.
Strong team player.
Excellent communication skills within and outside of the organization.
Positive and enthusiastic attitude.
Possess an entrepreneurial mindset and ability to adapt/pivot.
Ability to work evenings, weekends, and holidays; must be fully available.

Nice To Haves

Degree in hotel management or relevant field will be a plus.
Second language helpful in communication with visiting public, but not required.
Computer literate in Microsoft Windows applications is an asset.

Responsibilities

Provide upscale guest service experiences for clients throughout their visit.
Represent and sell Chandon’s wines and Wine Club in a friendly and professional manner.
Welcome guests in a friendly and open manner, assist with seating assignments, acknowledge special occasions, pour water, and provide initial menu introductions.
Follow established service standards and ensure all experiences are delivered to set standards.
Convey all Wine Club benefits in a clear, concise, and sincere way.
Host with heart and share stories through compassionate storytelling.
Educate and welcome guests entering the retail store/boutique.
Maintain an open posture and assist guests with needs for on-site purchases or shipping requests.
Encourage Club participation and share knowledge of special releases, events, and club pick-up dates.
Ensure all needed supplies (e.g., menus, mise en place) are prepared prior to shift start.
Familiarize yourself with daily pre-shift documents, daily visitation, VIPs, safety, and service standards.
Ensure efficient flow and cleanliness of all service stations.
Proficiency in reservation system and POS.
Host tastings with proficient wine and storytelling knowledge.
Facilitate other experiences when required.
Responsible for daily set up of assigned sections when scheduled.
Ensure flawless set up, maintenance, and break down of assigned service station.
Follow set guidelines for health and (food) safety procedures, ensuring a clean and safe environment.
Clear vacated tables in a timely manner and ensure tables are re-set for arriving guests.
Ensure all wines consumed through experiences are accounted for correctly at the end of each shift.
Ensure the retail store remains in a pristine state throughout the day.
Restock shelves with wine, merchandise, and packaging.
Support restocking of storage rooms as new inventory is delivered.
Think critically and take initiative to identify potential problems and opportunities and innovate proposed solutions in partnership with your leader.
Ensure compliance with inventory management standards while optimizing processes to contribute to overall operational efficiency and organizational goals.
Be fully available on business needs (weekends & holidays).