Lenox Hotel - Guest Specialist- Full time

Lenox Hotel•Boston, MA

About The Position

A smile tells you, you’ve arrived! The Lenox Hotel has been a fixture in Boston since 1900. Nestled in the heart of Boston’s storied Back Bay neighborhood, The Lenox offers a sophisticated hotel experience for today’s adventurous and creative-minded traveler. We boast luxurious accommodations and personalized service complete with a truly independent spirit that allows us the opportunity to connect one-on-one while customizing services for our guests. At the Lenox, we are all about empowering our team members, who are always dreaming up new ways to provide pleasant surprises for our guests. The Lenox is our guests’ home away from home while in Boston. Join us, we’ve been expecting you! From arrival to departure, the Guest Specialist manages our guests’ experience at The Lenox. The main focus is to deliver a warm and friendly welcome to the hotel, assist the guests with check-in and check-out, provide information about the hotel and the surrounding area, and juggle the ongoing activity in the hotel lobby. It is necessary to anticipate and ensure that all guest’s needs are met, elevating each stay from good to great. A full time Guest Specialist will promote an energetic lobby atmosphere and make every guest feel as if they are in their home away from home. This position will also train on overnights as a back up Night Auditor. Candidates with the availability to work a flexible schedule including days, nights, weekends, and overnights are encouraged to apply.

Requirements

Must have excellent oral and written command of the English language
Required to stand for up to six (6) hours at a time
Flexible and variable work schedule (days, nights, weekends, holidays, occasional overnights)
Required to train on Night Audit procedures and the overnight shift (11pm-7am)
Some college preferred
At least one (1) year of experience preferred