Guest Services

Bristol Mountain • Canandaigua, NY

2d • Onsite

About The Position

This role involves providing exceptional customer service and managing guest inquiries at a resort. The position requires proficient knowledge of resort operations, policies, and procedures. Responsibilities include answering phones, communicating resort information, processing sales using a POS system, maintaining a clean workstation, and resolving guest issues promptly and professionally. The ideal candidate will engage with guests to create memorable experiences and remain composed in a busy environment.

Requirements

• 18 years of age or older
• Prior work experience
• Ability to accurately complete transactions using POS system
• Prior cash handling experience
• Able to handle stress and remain composed both with guests and staff
• Must have excellent verbal communication and customer service skills

Nice To Haves

• Knowledge of snow sports preferred

Responsibilities

• Proficient knowledge of resort operations, policies, procedures, and products
• Answer phones and communicate with guests resort policies, procedures
• Use of POS system to sell resort product
• Keep a neat and clean workstation
• Resolve inquiries/issues in a timely and professional manner
• Engage with guests to ensure an exciting experience and lifelong memory
• Remain focused in a very busy environment
• Provide exceptional customer service and ensure general knowledge of mountain operations to best assist customers

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed