Guest Services

Bristol Mountain • Canandaigua, NY

17h • Onsite

About The Position

This role involves providing exceptional customer service at a resort, answering phones, communicating policies and procedures, and utilizing a POS system to sell resort products. The ideal candidate will engage with guests to create memorable experiences and possess a general knowledge of mountain operations to assist customers effectively. Maintaining a neat workstation and resolving inquiries professionally are key aspects of the position.

Requirements

• 18 years of age or older and prior work experience
• Ability to accurately complete transactions using POS system
• Prior cash handling experience
• Able to handle stress and remain composed both with guests and staff
• Must have excellent verbal communication and customer service skills

Nice To Haves

• Knowledge of snow sports preferred

Responsibilities

• Proficient knowledge of resort operations, policies, procedures, and products
• Answer phones and communicate with guests resort policies, procedures
• Use of POS system to sell resort product
• Keep a neat and clean workstation
• Resolve inquiries/issues in a timely and professional manner
• Engage with guests to ensure an exciting experience and lifelong memory
• Remain focused in a very busy environment
• Provide exceptional customer service and ensure general knowledge of mountain operations to best assist customers

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed