Guest Services - Citizens House of Blues Boston

HOB Entertainment • Boston, MA

1d • Onsite

About The Position

The Guest Services position will interact with guests, providing them with information and assistance, delivering an exceptional guest experience. The following roles may be performed at any given event: ticket scanner, usher, line control, ADA assistance, merchandise assistance, and other front-of-house positions. Venue staff will work music hall concerts & events, Foundation Room events, and other special events throughout the building. Part-time position, starting at $20 per hour.

Requirements

• High school diploma or equivalent
• Ability to work nights and weekends
• At least 2 years of customer service experience
• Flexible schedule
• Position requires constant standing, walking, climbing stairs, and occasionally carrying up to 50 lbs.
• A strong sense of teamwork and ability to execute responsibilities
• Excellent verbal, written, and communication skills
• Acceptance of all venue events which includes various cultures, music & art forms

Nice To Haves

• Prior experience working in a concert venue or working events
• Bilingual

Responsibilities

• Greet guests as they enter and exit the venue
• Communicate venue policies and procedures to guests as they enter the venue
• Be proactive to ensure the guests have an exceptional experience
• Act as a helpful customer facing staff member, being able to answer questions about the venue regarding upgrades, purchasing tour merch, and ADA accommodations
• Direct restroom and coat check lines to shorten guest waiting times
• Be the primary point of contact in resolving guest concerns
• Accept guest inquiries, complaints, and comments and provide them to a manager or supervisor on duty
• Report maintenance and cleaning issues to the appropriate department manager
• Assist in other departments to support staffing levels during peak or break times
• Support VIP programs as directed by a manager or supervisor on duty
• Set-up and break down stanchions, tables, signage, etc. in areas inside & outside the venue
• Adhere to the building’s safety & security protocols to ensure the safety & security of guests, staff, and artists

Benefits

• Professional development
• Learning and development program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED