Guest Services- Fillmore Philly

Live Nation Worldwide•Philadelphia, PA

1d•Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. Live Nation’s Concerts Division fosters a fun and upbeat work culture with opportunities ranging from Ticketing and Venue Operations to Marketing and Sales. The Guest Service team member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Requirements

High School Diploma or equivalent
At least 2 years in Customer Service and communications
Strong strategic thinking and creative problem-solving skills
Excellent verbal, written and interpersonal communication skills
Acute sense of judgment, tact and diplomacy
A strong-sense of teamwork and ability to execute programs
Excellent verbal and written communication skills

Responsibilities

Deliver exemplary customer service to maintain customer loyalty.
Answer inbound calls or in person inquiries to resolve our customer concerns through analysis to determine the most effective resolution.
Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
Refer unresolved customer grievances to designated departments for further investigation.
Solicit sales of new or additional services or products.
Confer with customers by telephone or in person to provide information about products or services, take, or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
Partner with fellow band members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
Other tasks as assigned by the Guest Services Manager.