Guest Services

Sabai Thai Spa Inc•Port Coquitlam, BC

6d•CA$18 - CA$20•Onsite

About The Position

Sabai Thai Spa, an award-winning spa recognized since 2019, is seeking talented individuals to join their team. With 7 locations across the Greater Vancouver area, they are hiring for all locations. The spa prides itself on providing a memorable and outstanding spa experience, built on the team's dedication to quality and exceptional customer service. They offer a positive, supportive, and rewarding work environment.

Requirements

At least 2 years as Guest Service, Host or Spa Receptionist
Excellent customer service and interpersonal skills
Strong verbal and written communication skills
Ability to multitask and stay organized in a fast-paced environment
Strong attention to detail and ability to maintain a high standard of cleanliness
Proficiency in using booking and scheduling software
Commitment to ongoing professional development and learning
Professional appearance and demeanor
Ability to work flexible hours, including evenings and weekends

Responsibilities

Relieve other staff for breaks at the front desk
Provide Guest service for Sabai Thai Spa
Take spa reservations for internal and external guests
Interact with other staff members in a professional manner, assisting other departments with necessary information
Communicate all pertinent information to the Spa manager and Supervisors
Ensure guest satisfaction by maintaining a clean and safe facility
Enter guest file/ and make sure guests sign intake form in the spa software
Organize room schedule for spa therapist booking efficiency
Solicit guest feedback via guest comment cards and acknowledge guest preferences for future visits
Answer the telephone in a professional manner and assist guests with any questions
Maintain a clean and organized spa by monitoring the facilities regularly and cleaning as needed
Handle all guest complaints with the utmost confidence, grace, and concern for their satisfaction
Provide courteous, efficient service to all guests and spa visitors
Greet guests immediately upon arrival
Provide guests with a tour, explaining spa amenities offered and answering any questions the guests may have
Review and confirm guests’ appointments
Sanitize and stock washroom, hallway, and front area clean and tidy, makes sure garbage out daily
If laundry facilities are available, replenish clean linens and stock linen area
Restock supplies and amenities. Follow Cleaning Checklist
Report any problems immediately to management staff
Refer guest to other service providers within spa
Attend all staff meetings, training, and goal setting meetings
Sales Effort to meet the “Target” goal, this means that reasonable effort is made to reach goal, rebook guests, sell product, pre-sale membership/bundle package, and Enhancements
Customer Service is the most critical area in the spa environment, remember the only real boss in the spa industry is the customer, they fire us by simply spending their money somewhere else.