Guest Services - SPAC

Live Nation Entertainment • Saratoga Springs, NY

4d • $16 • Onsite

About The Position

The Guest Service members will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Requirements

• Must be 18 or older
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Position may require constant walking, climbing stairs, lifting and carrying 25 lbs+, and standing
• Position will require sometimes working in the elements. SPAC is an outdoor facility & performances are Rain or Shine
• Flexibility in carrying out duties and overall Punctuality are a must

Nice To Haves

• Prior customer service experience a plus

Responsibilities

• Greet guests, answer guest questions, assist guests with locating their seats and examines tickets for entry to various seat levels around the venue during the event.
• Assist with keeping the venue safe, clean and presentable to the guest.
• Resolve guest complaints or problems.
• Examine tickets or passes to verify authenticity.
• Provide assistance to with guests with special needs, such as helping with seat accommodations.
• Guide guests to exits or provide other instructions or assistance in case of emergency.
• Ensure guests are safely enjoying the show
• Assist guests by giving directions places inside or outside the venue.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed